Support Engineer, SAP AMS FI-FSCD

• 5+ years of experience in SAP'S Financial Services – Collections and Disbursements (FSCD) / Financial

• Accounting (FI – AP/AR) configurations and process.

• 5+ years direct support of application end-users in a corporate environment

• Proven previous team leading experience.

• Deep working knowledge and understanding of supporting business processes

• 2-3 years hands-on experience supporting S/4 HANA

• Analytical, logical problem resolution skills

• SAP certification(s) preferred.

• Knowledge of localization's: architecture, implementation, and key functionality

• Demonstrable history solving complex problems across multiple modules.

• Knowledge and configuration experience in SAP with the formulation of systems account structure,

Collections and Disbursements tools and techmiques.

• Handling of cross-industry tasks linked to collections/disburshments.

• Handling of premium and other insurance-related payments.

• Ways of processing incoming payments, and so forth.

• Stronge background in Broker Collections, Coinsurance, Management of Premiums and Claims.

• Experience with lifecycle development of SAP customizations, enhancements, system requirements and

functional specifications, testing, and training material.

• to meet business process and application requirements Professional Experience

• Ability to Requirement gathering with business users.

• Ability to clearly write Functional Specification documents.

• Quality Assurance including Testing.

• Change management process.

Essential Duties and Responsibilities

• Provide Team Leadership for a small team of support engineers.

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP

applications functionality and technology.

• Work closely with customers daily to understand their needs, support business change, and deliver a

consistently high-quality customer experience.

• Provide remote-based functional support & training for multiple SAP modules.

• Support client customizations, sharing implementation and best practices advice.

• Develop application break fixes for critical product defects.

• Create scripts to identify, analyze and correct data issues.

• Manage one or more key assigned accounts as a technical/functional advisor.

• Provide hands-on assistance using proprietary tools in a test environment or via remote client

connectivity.

• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the

ability to work flexible hours, including evenings, weekends and holidays and monitoring email

regularly outside standard business hours.

• Collaborate with team members in a virtual team environment to extend field experience to different

client situations.

• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools,

and creative processes, to improve the client experience.

Skills

• Superb trouble-shooting skills and tenacity in problem solving.

• Passionate focus on customer support and the ability to build long term, successful working relationships

with Clients.

• Strong knowledge of key application functionality, tables, and relationships

• Deep knowledge of SAP customization/extension methodologies

• Excellent development skills using SAP toolset.

• Excellent interpersonal, presentation and communication skills – verbal & written.

• Attention to detail and the ability to learn quickly.

• Extreme focus on Client satisfaction

• Demonstrated ability to work independently and as part of a team.

• Ability to work calmly and professionally in high pressure situations.

• The ability to work remotely from a home-based office in a virtual environment.

Preferred Qualifications

• The best candidates will have extensive knowledge of multiple SAP modules across SAP

releases (4.x & ECC) including proficiency with SAP product module/suite business processes,

navigation mechanics, configuration requirements, integration with other modules and

knowledge of underlying technology.

• Experience with FSCD integration with (Financial Services – Policy Management - FS-PM,

Financial Services – Claims Management - FS-CM) would be an advantage.

• Knowledge of any Country Specific Solutions would be an advantage.

• A consulting background, while not mandatory, would be useful.

• Experience with localizations and global implementations would be an advantage.

• Language skills would be a welcome advantage.

• ITIL Certification

• Agile Methodology

Education

• Bachelor’s Degree in computer science or related field or equivalent experience

Aqui somos #SangueLaranja!

Estamos há 17 anos no mercado, lado a lado com nossos clientes, proporcionando experiências transformadoras.

Somos um ecossistema de tecnologia e inovação, com expansão global; Além do Brasil estamos presentes na Europa e Reino Unido com escritórios em Portugal, Londres, Dubai e Holanda. 🌎

F de Formação: acreditamos na prática da cultura do compartilhamento, no senso de comunidade, e que o conhecimento

tem o poder da transformação!

Possuímos iniciativas, e ações sociais, que promovem o desenvolvimento, como a comunidade tech Orange Juice, o Programa de Formação,

nossa escola de liderança e diversas parcerias com ONGs e Edtechs.

Na Confidencial (Apenas para Cadastrados) todos são bem-vindos, para nós, Diversidade, Respeito e Ética, são elementos inegociáveis e fazem parte do nosso DNA.

E aí, está pronto para fazer parte de um time incrível e ser protagonista da própria história?