* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Senior
Confidencial (Apenas para Cadastrados) is a design subscription for mid-market marketing teams — a dedicated Creative Director-led design team for a flat monthly fee.This is not traditional customer support. You are the bridge between clients and the company, responsible for turning client goals into clear direction and keeping things moving without friction. You’ll be the client’s advocate, but also be expected to challenge clients and improve how they work with us.
You’ll also use AI and internal tools to improve clarity and decision-making. AI is part of the workflow here (used for drafting, summarizing, and structuring), so you can focus on judgment, prioritization, and driving outcomes.
What you’ll be responsible for
Spotting risks early before they become an issue, and acting on them
Pushing back on vague or low-quality input and guiding clients to better outcomes
Keeping communication tight, structured, and useful
Improving how clients use the service over time (not just reacting to support requests)
Using AI tools to draft, structure, and refine communication and workflows
Must-haves
2+ years in client-facing roles (CS, account management, project management, or similar)
Strong written and spoken communication in English: clear, structured, and direct
Understands basic design principles (layout, hierarchy, branding, UX basics)
Comfortable pushing back on clients when needed
Can manage multiple clients and priorities without losing clarity
Ownership mindset
Comfortable using AI tools to improve output quality
Strong preference for
Experience working with designers or creative teams
Experience in agencies, creative services, or subscription-based businesses
Familiarity with tools like Figma, Photoshop, or similar (no need to design)
Has improved processes, not just followed them
Comfortable working async with distributed teams
Uses AI proactively to structure thinking, identify risks, and improve communication
Red flags
Treats the role as ticket handling or “just replying to clients”
Avoids pushing back or asking hard questions
Over-explains but lacks clarity
Focuses on activity instead of outcomes
Blames everyone instead of fixing the gap
Needs constant direction to move things forward
Doesn’t understand the difference between feedback and preference