* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)

* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.

Área: Outros

Nível: Junior

Part of the Hoam Ventures Group, VendorSmart is a platform that connects property managers with a broad network of specialized service providers. Through this, we simplify and enhance the management of condominium projects.

We're looking for a revenue-minded Customer Success Analyst - CSM responsible for a portfolio of client accounts. The CSM makes sure clients receive everything we've promised, renew each year, and expand with us over time, turning strong relationships into lasting, growing partnerships. The responsibility if to own a portfolio of client accounts and turn client success into real revenue: deliver on what we've promised, secure renewals, and grow each account over time.

This is a client-facing role with frequent live interaction with US-based clients, so strong spoken English is essential.

What we offer:

100% Remote work;
PJ Contract;
Payment in Dollar via Deel platform.

What your day-to-day will look like:

Own a portfolio of client accounts and the revenue tied to them: retention, renewal, and growth;
Deliver on every commitment we've made to clients, on time and to a high standard;
Transform complex workflows into intuitive user experiences through wireframes, prototypes, and polished UI designs;
Drive renewals: keep clients seeing clear value so they re-sign, and get ahead of churn risk early;
Identify and drive expansion opportunities to grow revenue within each account;
Lead client calls, business reviews, and check-ins confidently and clearly, in English;
Build and deliver client-facing reports that show progress against what we've promised;
Serve as the client's primary point of contact and advocate, and the voice of the client internally;
Keep every deliverable accurate, polished, and professional.

What we expect from you:

Proven experience in a Customer Success, Account Management, or similar client-facing role;
Advanced English proficiency (spoken and written), with the ability to confidently participate in meetings, present design decisions, and collaborate with a global team;
Comfort working with data: reading it, checking it, and explaining it clearly to a non-technical audience;
Strong organization and follow-through across multiple accounts;
A commercial, revenue-minded approach: Ties client success to renewals and account growth, not just satisfaction;
Proactive, self-directed working style suited to a fully remote, cross-timezone team.

You Will Stand Out if you have:

Experience working in a B2B SaaS environment;
Background supporting US-based clients or working US business hours;
Familiarity with spreadsheets, reporting tools, or dashboards;
Experience building repeatable customer-success processes or playbooks from scratch.

Want to learn more about us? We invite you to take a look at our website: VendorSmart