* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)

* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.

Área: Outros

Nível: Junior

Confidencial (Apenas para Cadastrados) is a Resident Retention Platform. We help large apartment companies quickly boost their resident retention with an all-in-one platform. You can learn more about us here: https://getConfidencial (Apenas para Cadastrados).com/

Confidencial (Apenas para Cadastrados)'s platform has 2 parts:

2-Sided Marketplace: Confidencial (Apenas para Cadastrados) recruited a network of thousands of event hosts (e.g. caterers). Property managers can create an account and quickly start booking events.
Enterprise Software Platform: Apartment operators pay Confidencial (Apenas para Cadastrados) a per unit per month fee for Confidencial (Apenas para Cadastrados)'s full platform or for just the parts they they need.

We are looking for Customer Success Associate to help with the following things:

Improve Marketplace Conversion Rate of Marketplace Accounts from Account Creation > First Event Book > Repeat Booking > Marketplace Subscription* Onboard new customers if they don’t book first event within 7 days
Improve repeat bookings & get repeat bookings if someone stops booking
Upsell repeat bookers to get a subscription
Manage event customer service issues - e.g. reaching out to someone that left review of 3/5 or less
Manage Customer Success of VIP Event Marketplace Partnerships Accounts* Ensure 100% onboarding and training of their buildings
Organize Quarterly Employee Engagement Events
Provide meaningful updates to decision makers
Drive upsells to event subscriptions
App Set Up & Quality Assurance of New App Accounts* Work with customers to get their app fully set up to ensure successful adoption
Complete basic customer training and education for platform navigation
Monitor customer software use and take action to ensure 100% of customers are benefiting from the platform
Process Improvement* Identify and implement process improvement projects that improve efficiency, conversions, customer satisfaction, and revenue
Identity and recommend platform improvements that improve efficiency, conversions, customer satisfaction, and revenue
Other Responsibilities* Inbox Management
Accounts Receivable Management
Insurance Compliance Management for Marketplace Accounts
Generate Google and G2 Reviews from happy marketplace customer
Other things that come up

Ideal Candidate

Full English Fluency
Experience working in startup and remote
Independent
Analytic and self driven
College Educated