Customer Success Specialist

Customer Success Specialist

We’re looking for a talented and passionate Customer Success Specialist (Market Expert) to join Certta’s international Customer Success team, supporting strategic accounts and driving customer growth across North America.

As a Customer Success Specialist, you will play a key role in ensuring our customers achieve measurable business outcomes through Certta’s identity and fraud prevention solutions. You will act as a trusted advisor, combining strong market expertise with a proactive customer-first mindset.

What you’ll do

• Own and manage a portfolio of strategic customers, ensuring high retention and satisfaction

• Build strong relationships with key stakeholders and decision-makers

• Drive onboarding, adoption, and ongoing success plans aligned with customer goals

• Identify opportunities for upsell, cross-sell, and account expansion

• Monitor customer health, product usage, and performance metrics

• Lead Quarterly Business Reviews (QBRs) and strategic business conversations

• Serve as the voice of the customer internally, partnering with Product, Sales, and Support teams

• Support customers with market insights, best practices, and fraud/identity trends

What you’ll need

• Experience in Customer Success, Account Management, or Consulting roles (B2B SaaS preferred)

• Strong understanding of customer lifecycle management, retention, and growth strategies

• Ability to translate technical solutions into business value for customers

• Excellent communication skills in English (Spanish is a plus)

• Analytical mindset with comfort using data to guide decisions

• Experience working with fintechs, banks, e-commerce, or digital identity/fraud solutions is a strong plus

• Proactive, ownership-driven attitude with a passion for customer outcomes

More about you

• You are curious about market dynamics and customer business models

• You thrive in fast-paced environments and love building long-term partnerships

• You are strategic but also hands-on — able to execute and deliver results

• You enjoy collaborating across teams to solve complex customer challenges

• You are motivated by impact, growth, and helping customers succeed

What We Offer

At Certta, we believe that work goes beyond a job role: it’s about being part of a dynamic, collaborative, and transparent environment where everyone has space to grow. Here, we celebrate achievements, encourage innovation, and value a healthy balance between personal and professional life. Our benefits include:

• Caju: R$ 915.00 (flexible for Meal and Food Allowance)

• Medical and Dental Insurance with no monthly fee

• Caju Mais: Conexa Saúde, Psicologia Viva, and Wellhub

• Birthday Day Off

• Language School Partnership

About Certta

We exist to ensure that no one impersonates anyone else.

Certta is a leader in digital identity verification and fraud prevention technology, supporting banks, fintechs, e-commerce platforms, insurers, and many other industries in their onboarding and validation processes.

Over the past years, our team has grown rapidly as we expand internationally across the US, Canada, and Europe. We face the exciting challenge of consolidating ourselves as the best digital identity company in the world — and we are looking for committed people ready to help us achieve that vision.

Equal Opportunity & Affirmative Action

Certta believes in the power of diverse perspectives and shared experiences. We are committed to building a culturally inclusive team and encourage candidates from all backgrounds to apply.

Certta will not tolerate discrimination in employment, employment-related decisions, or business dealings on the basis of race, color, ancestry, age, sex, sexual orientation, religion, disability, ethnicity, national origin, veteran status, marital status, pregnancy, or any other legally protected status.

We are dedicated to providing an environment free of discrimination for our associates, customers, and partners.