* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Junior
*Please, submitting your CV in English will be a plus!**
As Global Support Analyst, you will have the opportunity to be part of the transformation into a company in hypergrowth, besides being able to know other international cultures.
Want to be part of this transformation? So this position is for you!
Activities:
- Customer Call Handling;
- Answering Calls to Resellers (doubt, transfer of knowledge);
- Answering calls from internal areas (Commercial, Pre-sales, etc.);
- Customer Incident Service;
- Differentiated service to Prime Customers;
- Call Screening.
Requirements:
- Experience in technical customer service;
- Experience with technology in general, especially with Infrastructure;
- Knowledge of networks, Linux, Virtualization (VMware, VirtualBox, Hyper-v), Information Security;
- *Advanced English or Spanish for daily use and customer support.
Differential:
- Knowledge of PAM and IAM;
- Spanish language.
Time (We have positions for different time scales):
- Daily 8-hour scale to be defined between 6:00 am and 10:00 pm.
- Availability to work on a 12x36 scale, daily or night (from 7 am to 7 pm).
Benefits:
- Hiring Model: “CLT”
- Health Plan (No co-participation) - Sulamérica;
- Meal vouchers (R$ 1.100,00/month) - CAJU;
- Home office allowance (R$100.00/month);
- Wellhub;
- Birthday Day Off;
- English classes;
- Access to ALURA (technical and personal/professional development courses)
- Equipment needed to carry out the activities.
- Fully remote position.