* Salário: R$ 11.000 a R$ 20.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Tecnologia da Informação
Nível: Senior
ABOUT
Strattz is a US-focused digital marketing agency that helps businesses grow through practical, results-driven marketing.
For this role, you will work through Strattz as a contractor supporting a client with multiple brands and locations in the United States. Your main goal will be to bring visibility, structure, and consistent execution to the client’s reputation management across all locations.
This role includes reputation operations, listings management, reporting, automation, and recommendations for improvement. You will support this function within the scope of the role, working directly with client stakeholders and helping them understand what is happening across their locations and what actions should be taken.
This is a remote contractor role. The client is based in the United States, and client-facing communication and meetings happen in Los Angeles time.
REQUIREMENTS (MANDATORY)
- Fluent English, written and spoken.
- Relevant experience in reputation management, listings, local SEO, or multi-location local marketing.
- Ability to manage client communication and day-to-day execution with autonomy.
- Experience building reports or dashboards that create clear visibility into performance.
- Hands-on experience operating tools and workflows for reputation management, listings, reporting, and automation.
- Familiarity with reputation management platforms such as: ReviewTrackers, Birdeye, Podium, and Reputation.
- Ability to recommend, set up, and manage tools and automations for the job, including review request workflows and SMS-based processes when applicable.
- Strong organization and judgment in handling public responses, sensitive cases, and ongoing follow-up.
DESIRABLES (NON-MANDATORY)
- Experience with healthcare clients or other regulated industries.
- Experience with multi-location businesses.
- Experience creating workflows, playbooks, or operating processes.
- Ability to turn feedback and reputation data into practical business recommendations.
KEY RESPONSIBILITIES
- Manage the client’s reputation management function across brands, locations, and relevant platforms.
- Create clear visibility into what is happening across all locations through dashboards, reports, recurring updates, and performance analysis.
- Monitor, manage, and respond to reviews, escalating sensitive cases when needed.
- Maintain and improve listings accuracy, consistency, and overall presence across relevant platforms.
- Identify patterns, recurring issues, risks, and opportunities, then turn them into practical recommendations.
- Recommend, implement, and manage the tools and workflows used for reputation management, reporting, listings, and review generation.
- Build and improve review request workflows, including SMS-based automations when applicable.
- Help maintain the operating structure, reporting cadence, and process standards for this function within the scope of the role.
- Communicate findings, priorities, and recommendations directly with client stakeholders.
IDEAL PROFILE
We are looking for someone who is organized, reliable, and comfortable handling a function that combines analysis, communication, and execution. This person should be able to turn scattered information into a clear operating routine, keep the client informed, and move the work forward with consistency.
The ideal candidate is practical, confident in client-facing communication, and able to balance day-to-day execution with clear thinking and strong follow-through.
ADDITIONAL INFORMATION
- Contractor role.
- Remote position.
- Overlap with Los Angeles time is required.
- Client-facing communication and meetings happen in Los Angeles time.
- The professional will work in the name of Strattz within the defined scope of this role.
Job Type: Contract
Application Question(s):
- What is your English level and U.S. client communication experience?
- How many years of experience do you have in reputation, listings, or local marketing?
- Have you worked with healthcare or regulated clients? Describe briefly.
- Which reputation, listings, dashboard, and automation tools do you know best?
- Describe one project where you built reporting, automation, and visibility.
- Are you comfortable working with client communication in Los Angeles time?
- Share your portfolio, estimated rates, and preferred pricing model.
Work Location: Remote