People and Operations Coordinator

We are currently seeking a People & Operations Coordinator for our client, a premier commercial cleaning firm serving high-end private schools, luxury restaurants, and warehouses across NYC and New Jersey. This is a newly evolved, full-time role designed for a bilingual "people person" who thrives at the intersection of HR compliance and logistics. As the central bridge between management and a large field team, you will ensure operational excellence by overseeing hiring, onboarding, and scheduling. This position requires a tech-savvy professional fluent in Spanish and English, with specific experience navigating U.S. labor/HR compliance (ideally in NYC) and a commitment to supporting a 24/7 workforce through dedicated early-morning coverage.

People & HR Support

• Lead hiring, onboarding, and offboarding processes
• Maintain accurate employee documentation and records
• Serve as a primary point of contact for staff questions (time off, missed hours, general HR inquiries)
• Communicate regularly with team members via phone, WhatsApp, or Google Call
• Partner with outsourced HR to ensure compliance and best practices

Operations & Scheduling Support

• Upload and maintain schedules in our operations system
• Review and adjust clock-in/clock-out hours as needed
• Ensure timekeeping accuracy so payroll can be processed correctly each week
• Support Area Managers with operational coordination and follow-through

Systems & Organization

• Maintain organized Google Drive folders and shared documents
• Create and manage spreadsheets, including dropdowns and tracking tools
• Keep workflows organized and up to date
• Flag issues proactively and help resolve them before they escalate

Requirements:

• HR support experience in a U.S. labor-based business
• Strong familiarity with people-heavy operations (cleaning, hospitality, or similar preferred)
• Spanish and English fluency (written and spoken)
• Strong Google Drive and spreadsheet skills
• Excellent organization and communication skills
• Comfortable speaking with staff daily

Work Style & Expectations:

• Core hours: 7:00–11:00 a.m. EST, Monday through Friday, to support our overnight teams before they head home for the day. The remainder of the workday is flexible.
• We also need coverage for two hours on Saturday and Sunday (7:00–9:00 a.m.).
• Self-directed and accountable
• Proactive problem solver
• Detail-oriented with strong follow-through
• Comfortable working cross-functionally with HR, payroll, and operations
• Thrives in a fast-moving, people-centered environment

Benefits:

• Work remotely, 40 hours a week.
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Confidencial (Apenas para Cadastrados) Day)
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms
• Did we mention it's REMOTE?!!

One of our core values at Confidencial (Apenas para Cadastrados) is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.

Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!