Remote Accounts Receivable Collections Associate

Department: Accounts Receivable
Reports To: AR Supervisor & AR Manager
Status: Full-Time
Type of Work: Fully Remote
Schedule: Mon-Fri, 8 AM – 4:30 PM PST
Collaboration: Long-term Independent Contractor

We are seeking a professional and results-driven Accounts Receivable Collections Associate to join our growing team at Confidencial (Apenas para Cadastrados).

In this role, you will manage outstanding customer balances and ensure timely collection of payments. You will play a key role in maintaining healthy cash flow by following up on delinquent accounts, resolving billing issues, and building professional relationships with clients to facilitate successful collections.

What You'll Do

• Contact customers via phone, email, and written communication to collect overdue payments
• Follow up consistently on delinquent accounts to reduce aging balances and resolve payment discrepancies
• Research and resolve payment discrepancies, ensuring accounts are accurate and up to date
• Apply customer payments and maintain accurate financial records
• Process credit card payments, issue credits, and make account adjustments as needed
• Negotiate payment plans when appropriate to support collections efforts
• Respond to inbound calls, answer questions, and route inquiries as needed
• Perform data entry and maintain detailed account documentation
• Collaborate with internal teams such as Sales, Billing, and Customer Service to resolve account issues
Support continuous improvement of collections processes and workflows

Requirements

2 to 3 years of experience in Accounts Receivable, collections, or a similar role

• Proficiency in billing and invoicing using QuickBooks
• Strong understanding of accounts receivable processes, billing, and collections best practices
• Proven ability to track down outstanding payments, investigate issues, and resolve discrepancies effectively
• Advanced proficiency in Microsoft Office Suite, Google Workspace, and financial systems
• Excellent verbal and written communication skills, with a professional, persistent, and client-focused approach
• Strong organizational skills with exceptional attention to detail and accuracy
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• High level of integrity and professionalism when handling sensitive financial information
• Self-motivated, results-driven, and able to work independently with minimal supervision
• Experience handling high-volume collections or aging portfolios
• Experience working with cross-functional teams in a fast-paced environment
• Experience working with US-based clients, with a strong understanding of US business practices and communication standards
• Comfortable working in a fully remote environment
• Availability to work US Pacific Time (PST) hours
• High school diploma or equivalent required

About Us

At Confidencial (Apenas para Cadastrados), we are a leading third-party industrial hygiene consulting and testing company, providing comprehensive services for both residential and commercial properties.

With over a decade of experience, we have built a strong reputation for delivering fast, accurate, and reliable results. Our expertise includes hazardous materials such as asbestos, lead, mold, and bacteria. Our certified professionals ensure full compliance with local, state, and federal regulations while guiding clients through every step of the process.

Equal Employment Opportunity
Confidencial (Apenas para Cadastrados) provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or gender identity.

If you are persistent, solution-oriented, and enjoy working directly with clients to resolve financial matters, this role offers a great opportunity to make an impact and grow your career.