* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Junior
We are looking for a ServiceNow Generalist to join a dynamic and fast-paced environment, supporting both ongoing operations and project-based initiatives.
This role will act as a key contributor to the stability and evolution of the ServiceNow platform, working across multiple modules and supporting a growing internal team. You will be involved in both day-to-day support activities and continuous improvement efforts, ensuring the platform meets business and operational needs.
This is a hands-on role requiring a balance between technical expertise and functional understanding.
Responsibilities
- Provide day-to-day support for the ServiceNow platform, including incident resolution and enhancements
- Develop and configure solutions across ServiceNow modules
- Support ticket management, bug fixes, and small to medium improvements
- Collaborate with internal teams to maintain platform stability and performance
- Participate in ongoing projects and platform improvements
- Translate business requirements into technical solutions
- Support integrations and workflows within ServiceNow
- Assist in maintaining best practices, governance, and platform standards
- Work closely with stakeholders to ensure service delivery expectations are met
Core Technical Skills
- Strong experience with ServiceNow platform (generalist across modules)
- Hands-on experience with configuration and/or development
- Knowledge of workflows, forms, catalog items, and automation
- Experience with incident, problem, and change management processes
- Familiarity with integrations and APIs
- Ability to support both operational and project environments
- AdvancedEnglish
Nice to Have
- Experience with multiple ServiceNow modules (ITSM, CMDB, etc.)
- Exposure to scripting (JavaScript within ServiceNow)
- Understanding of service management frameworks (ITIL or similar)
- Experience in enterprise environments
- Previous experience working in nearshore or distributed teams
Soft Skills & Profile
- Strong problem-solving mindset with attention to detail
- Ability to manage multiple tasks and priorities simultaneously
- Good communication skills with both technical and non-technical stakeholders
- Proactive and hands-on approach
- Comfortable working in fast-paced and evolving environments
- Team player with strong collaboration skills