Team Lead (FinCrime Investigations)

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Confidencial (Apenas para Cadastrados) has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 70+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

Financial Crime Operations is at the forefront of Confidencial (Apenas para Cadastrados)’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Confidencial (Apenas para Cadastrados).

We’re looking for a super-skilled Team Lead to make sure our FinCrime Analysts are operating at the best quality performance. You'll use your solution-oriented approach to handle customer and agent issues and look to resolve them quickly and efficiently.

Up to shape what's next in finance? Let’s get in touch.

• Performing effective people management through 1:1s, coaching, and career development
• Assisting management with hiring processes and new team member training
• Controlling and monitoring daily/weekly operations with timely reactions
• Performing deep dives on SLAs, providing RCA, trends, and actions for their improvement
• Challenging processes and procedures in context of continuous improvement
• Acting as a point of contact for internal and external escalations
• Meeting company SLAs

• Fluency in English
• Excellent communication and writing skills
• 1+ years of experience managing a team of 5+ FTEs
• Experience in AML, compliance, card disputes, or transaction monitoring
• Knowledge of AML and sanctions regulations (JMLSG, ML regulations, OFAC, POCA, etc.)
• A solid understanding of the interplay between legal and business risk
• Practical knowledge of SQL
• The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines
• To know how to communicate positively, clearly, and effectively with members of various internal teams, outside counsel, and regulators
• The ability to demonstrate sound judgement

Building a global financial super app isn’t enough. Our Confidencial (Apenas para Cadastrados)ers are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Confidencial (Apenas para Cadastrados) channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Confidencial (Apenas para Cadastrados) emails, with an @Confidencial (Apenas para Cadastrados).com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Confidencial (Apenas para Cadastrados). I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Confidencial (Apenas para Cadastrados) may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Confidencial (Apenas para Cadastrados)'s Candidate Privacy Notice

Notice: This is a remote position based in Brazil.