Technical Operations Specialist – LATAM

Technical Operations Specialist – LATAM

About Confidencial (Apenas para Cadastrados)

Confidencial (Apenas para Cadastrados) is revolutionizing the real estate investing industry by delivering high-quality, motivated seller leads to real estate professionals. We're a fast-moving, data-driven team that values results, ownership, and efficiency over bureaucracy.

Role Overview

We are looking for a versatile and detail-oriented Technical Operations Specialist – LATAM to support our billing, compliance, and technical operations. This role is ideal for someone who thrives in dynamic environments and can wear multiple hats across operations, support, and compliance.

You'll play a critical role in ensuring our systems run smoothly, our partners and clients are supported, and our compliance standards are met. This is a hands-on role where adaptability and problem-solving are key.

Key Responsibilities

Billing & Financial Support

Provide billing support and resolve payment-related inquiries.

Partner with finance to reconcile invoices and ensure accurate reporting.

Technical Support

Act as the first line of support for affiliates, clients, and internal teams.

Troubleshoot technical issues and escalate when needed.

Collaborate with product and engineering to resolve recurring issues.

Compliance & Operational Excellence

Conduct compliance reviews to ensure adherence to company policies and regulatory standards.

Maintain accurate documentation of processes and support activities.

Identify operational gaps and propose process improvements.

What We're Looking For

3–5+ years of experience in operations, technical support, or compliance roles.

Strong problem-solving skills and ability to adapt to multiple responsibilities.

Excellent communication skills with a proactive, customer-first mindset.

Experience working in fast-paced, high-growth environments.

Fluency in Spanish and English.

Bonus Skills

Prior experience in affiliate marketing, real estate, or lead generation.

Familiarity with billing platforms, CRM systems, or ticketing tools.

Basic technical knowledge (APIs, integrations, data troubleshooting).

Why Join Confidencial (Apenas para Cadastrados)?

100% remote

High-growth company with major upside and direct impact

Results-driven culture—no micromanagement, just ownership

Versatile role with exposure to multiple parts of the business

Work with a collaborative, motivated team solving meaningful problems in real estate investing

401k and healthcare benefits starting 1/1/2026