* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Gerente
Detalhes da vaga
- Há 13 dias
Qualificações
- Jira
- Inglês
- Confluence
- Less
- HubSpot
Descrição completa da vaga
ABOUT US
Confidencial (Apenas para Cadastrados) is an award-winning crash game that gained global traction for its innovative mechanics and engaging design. Our mission is to empower gambling businesses worldwide by streamlining their operations and elevating the player experience with groundbreaking features.
WHO WE'RE LOOKING FOR
Confidencial (Apenas para Cadastrados) is seeking an experienced Account Manager based in LATAM, who is fluent in both Portuguese and English and has a strong background in the iGaming or gambling industry.
If you have a passion for building relationships, driving customer engagement, and are ready to work closely with partners, this role is for you. You'll be at the forefront of our client interactions, helping to monitor activity, retain customers, and collaborate with internal teams to ensure smooth operations. If you're highly organized, results-driven, and ready to travel for business trips and events, we'd love to hear from you!
KEY RESPONSIBILITIES
- Communicate with partners, provide support, answer their questions, and resolve issues related to their accounts. Assist customers with technical inquiries, provide information about new features and promotions, and help resolve any problems that arise.
- Drive the successful launch of new titles by actively pitching upcoming releases to partners and securing prime positioning within their casino lobbies.
- Monitor clients' activity on the platform. Analyze data on customer behavior, such as a number of players, frequency of play, betting volumes, and winnings/losses, spikes, or drops.
- Sales and customer retention: work on increasing and retaining customers. Offer personalized deals to partners, run promotional campaigns, or organize special events.
- Cooperate with other departments within the company, such as marketing, design and finance team, integration management and technical support.
- Present company products and services on business trips, conferences and networking events.
EXPECTED SKILLS
- 2+ years of experience as an Account Manager in the iGaming/Gambling industry (experience with casino game providers is a plus).
- Excellent communication and interpersonal skills, with the ability to build strong relationships.
- Results-oriented, highly organized, and detail-focused.
- Proven ability to collaborate effectively with cross-functional teams and management at all levels.
- Fluent in Portuguese and English, both written and verbal.
- Willingness to travel for business trips and events.
- Proficient in digital platforms, including Hubspot, Jira, and Confluence.
HOW WE HIRE
2. Preliminary Call (30-60 minutes). Preliminary call serves as the first opportunity for us to learn more about your background, career goals, and to answer any questions you might have about the role or company
3. Hard Skills Interview (60-90 minutes). This is an advanced interview focused on technical role-specific skills. Here is your chance to shine and demonstrate your proficiency in your chosen profession
4. Reference Checks (1-3 business days). With your consent, we'll reach out to your referees to learn more about your work history, strengths, and how you contribute to a team
5. Offer Presentation (30-45 minutes). Once we've confirmed you're the right fit for the role, we'll prepare a job offer and present it to you. This includes all the details about your role, compensation, and the next steps to join our team
The decision-making time between stages at Confidencial (Apenas para Cadastrados) typically spans 3 to 5 business days. However, some interviews or time intervals between interviews for decision-making may take more or less time than indicated, depending on the position, the candidate's specific experience, or other unforeseen circumstances. We are committed to maintaining a transparent and respectful hiring process, ensuring that all candidates are evaluated fairly and equitably. Additionally, we encourage candidates to ask questions at any stage of the process to clarify any concerns or requirements
OUR BENEFITS
Wellness program
- Medical compensation
- Paid sick leaves
- Compensation for sports activities
- Well-being webinars and workshops
Work & life balance
- Wellness Day: 4th Friday off monthly
- Remote work
- 21 working days of vacation
- 5 personal days per year
Professional development
- English speaking club
- Language learning bonus €150 per month
- 80% paid professional employee training
- Provided tech equipment
Extra advantages
- €150 for the arrangement of the workplace
- Bonuses for significant events and additional personal days if necessary
- Offline and online company parties and team buildings
WHY WORK WITH US?
Joining us means becoming a part of a company that prioritizes steady progress, efficiency and innovation. Our growth is consistent and thoughtful. We avoid sharp leaps in employee expansion, as we're striving to ensure the correct establishment of processes and smooth development. This approach allows us to maintain a stable environment and makes our company a standout place to advance your career in the iGaming industry.