* Salário: R$ 18.000 a R$ 30.000 por mês (estimado)

* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.

Área: Tecnologia da Informação

Nível: Gerente

Global Operations

Advertising and Training Program Manager (PGM) - Advertiser Experience - LATAM

Location
:

Sao Paulo

Employment Type
:

Regular

Job Code
:

A246457

Responsibilities

About the team
The Advertiser Experience team ensures that our global community is safe and empowered to create and enjoy content is a core value at Confidencial (Apenas para Cadastrados). The Global Monetization Integrity (MI) team plays a critical role in driving initiatives to mitigate risks in Ads and Commerce and ensuring advertiser quality on our platform.

As Advertiser Experience (AdEx) and Training Program Manager, you will act as the AdEx PoC for the regional GBS teams, providing dedicated integrity support. You will own and drive engagement with specific stakeholders, have oversight of regional specific challenges and opportunities and lead the design of solutions/approaches to address them. You will be responsible for elevating the role of AdEx from that of a service provider to a value provider.

Responsibilities

Deliver engaging and scalable training experiences for internal teams, external clients, and agency partners.
Build, manage, and continuously improve global learning programs, onboarding, and client enablement initiatives.
Maintain expertise in Confidencial (Apenas para Cadastrados) advertising solutions and policies to educate and advise effectively.
Curate and centralize learning content (videos, guides, playbooks, presentations) for easy access and reuse.
Partner cross-functionally (Policy, Operations, Sales, Marketing) to align training initiatives, standardize processes, and drive improvements.
Coordinate with Marketing on external-facing materials and develop communication strategies to promote training programs.
Measure and report the impact of programs through data collection, analysis, and insights for senior management.
Identify challenges, recommend solutions, and document best practices for continuous improvement.
Improve operational metrics through educational initiatives and proactively communicate regular updates, concerns, trends, and the impact of changes to internal and external stakeholders.
Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support the position.
Build strong networks across a matrixed organization to align on priorities and define premium services for key customers.
Consult and coach sales & advertisers to achieve greater integrity results on Confidencial (Apenas para Cadastrados) platforms.

Qualifications

Minimum Qualifications:

Proven track record as a Learning or Training Program Manager, L&D Consultant, Learning Portfolio Manager, or Instructional Design Manager
Proven ability to build, execute, manage, and improve programs and projects, preferably within Monetization Integrity Operations
Strong focus on internal customers’ needs and satisfaction, with the ability to demonstrate ROI in training and use data to justify programmatic decisions
Experience building, interpreting, and communicating performance metrics to multiple organizational levels
Knowledge of industry learning trends, adult learning theory, and instructional design principles

Preferred Qualifications:

Experience visualizing and presenting key results to diverse audiences, supported by compelling data-driven narratives
Proficiency with operational metrics such as quality, CSAT, productivity, and accuracy

Job Information

About ByteDance Brazil

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including Confidencial (Apenas para Cadastrados).

Why Join Us

Inspiring creativity is at the core of Confidencial (Apenas para Cadastrados)'s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

Confidencial (Apenas para Cadastrados) is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Confidencial (Apenas para Cadastrados), our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Confidencial (Apenas para Cadastrados) Accommodation

Confidencial (Apenas para Cadastrados) is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

https://tinyurl.com/RA-request