* Salário: R$ 6.000 a R$ 11.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Tecnologia da Informação
Nível: Pleno
Department Confidencial (Apenas para Cadastrados) & Monee Programmes
LevelExperienced (Individual Contributor)
LocationSão Paulo
Confidencial (Apenas para Cadastrados) and Monee offers a range of programmes designed for those who seek to make a difference with technology and become future leaders of the industry. Find your fit in our graduate and undergraduate programmes across the region.
About the Team:
About Shô
Here at Shô, we believe that every member of our team is essential to our success, and that diversity of perspectives and experiences is key to driving our business forward and fueling our purpose of changing the world for the better. Being part of our team means having the opportunity to grow within a culture of agility and innovation. If you love taking on big responsibilities and doing what’s never been done before, Shô is the place for you. Here, you’ll face great challenges, collaborate with a diverse team, and contribute to the future of e-commerce in Brazil creating a positive impact on the lives of millions of people.
Here at Shô, we believe that every member of our team is essential to our success, and that diversity of perspectives and experiences is key to driving our business forward and fueling our purpose of changing the world for the better. Being part of our team means having the opportunity to grow within a culture of agility and innovation. If you love taking on big responsibilities and doing what’s never been done before, Shô is the place for you. Here, you’ll face great challenges, collaborate with a diverse team, and contribute to the future of e-commerce in Brazil creating a positive impact on the lives of millions of people.
Work Model
We have adopted a hybrid work model, which allows people to adjust their work environment according to their personal needs, while also promoting collaboration and interaction in the office.
Job Description:
Your Mission
Monitor and support outsourced teams on a daily basis; Help with new features and process implementation; Interaction with internal teams from different areas and countries and with external partners.
What Your Day-to-Day Will Look Like
- Act as the main point of contact for BPO escalations and daily operational support requests.
- Monitor and analyze performance metrics of outsourced operations, ensuring alignment with business targets.
- Identify operational issues, process gaps, or system anomalies, and follow up to ensure timely resolution.
- Develop and implement action plans aimed at improving key operational KPIs.
- Support negotiation strategies with outsourced partners, incorporating market best practices.
- Identify opportunities for innovation and process optimization within outsourced operations.
- Support the creation and improvement of processes related to new product features.
- Assist with User Acceptance Testing (UAT) planning and execution for new systems or features.
- Collaborate with cross-functional and international teams to align operational initiatives.
- Expected Outcomes:
- Ensure strong oversight of outsourced collections partners, driving continuous improvement in operational KPIs.
- Support the successful implementation of new features and operational processes.
- Maintain clear and effective communication with internal stakeholders and external partners to ensure alignment and operational efficiency.
Requirements:
What You Need to Take on This Challenge
- Bachelor’s degree in Business Administration, Engineering, Economics, or related fields.
- Advanced proficiency in Microsoft Office, especially Excel and PowerPoint.
- Advanced English (speaking, reading, and writing required).
- Experience with outsourced collections operations or vendor management is required.
- Hands-on mindset, with the ability to think strategically while executing operational tasks.
- Data-driven profile, comfortable working with complex analyses and performance metrics.
- Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams and external stakeholders.
- Ability to thrive in a fast-paced and dynamic environment.
Benefits
- Medical and dental assistance, extended to dependents;
- Partnership with Gympass and TotalPass;
- Flexible meal/food allowance;
- Transportation voucher, mobility allowance, or on-site parking;
- Flexible benefits program;
- Access to Zenklub;
- Discretionary annual bonus tied to performance.
COME MAKE HISTORY WITH US.
WHAT MAKES YOU UNIQUE, MAKES US BETTER!