Assistente de Atendimento ao Cliente-1

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead Confidencial (Apenas para Cadastrados) into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary This position helps Confidencial (Apenas para Cadastrados) deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth. This position helps Confidencial (Apenas para Cadastrados) identify and overcome barriers to employee and customer success. Responsibilities: Assists customers with questions about packages and collaborates with other Confidencial (Apenas para Cadastrados)ers to find solutions to facilitate delivery when necessary. Maintains awareness of performance goals and results. Meets or exceeds “Key Performance Indicator” metrics (i.e., Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule, etc.). Submits ideas and solutions to improve the Confidencial (Apenas para Cadastrados) experience. Qualifications: Strong customer service skills and listening skills Strong written and verbal communication and problem solving skills Ability to manage multiple tasks simultaneously in a fast-paced environment with minimal supervision and a high attention to detail Customer service or general administrative experience - Preferred

Employee Type:

Permanent

Confidencial (Apenas para Cadastrados) is committed to providing a workplace free of discrimination, harassment, and retaliation.