* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Junior
Back Office Technician
The success of a company depends on the passionate people we partner with.
Together, let's share our talents.
As a global leader in animal health, Confidencial (Apenas para Cadastrados) Animal Health believes our success is linked to our passionate people researching, developing , producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet.
We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife.
Indeed, Our “Together, Beyond Animal Health” vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Confidencial (Apenas para Cadastrados) is committed to a "One Health" approach.
As part of our “Diversity, Equity and Inclusion” policy, Confidencial (Apenas para Cadastrados) Animal Heath is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants. To request an accommodation, please contact a member of the Confidencial (Apenas para Cadastrados) Talent Acquisition team.
Your missions :
- Prioritizing requests based on urgency.
- Troubleshooting customers via remote machine connection, by phone, or through on-site visits.
- Providing the necessary technical expertise based on needs and constraints to on-site technicians and customers.
- Assisting customers in identifying the source of malfunctions and determining the best solution with support from technical experts, then helping them resolve the issue.
- Following interventions from opening to closure and entering all data into the CRM.
- Informing customers of intervention steps, technical choices, and timelines.
- Identifying potential spare parts needs.
- Ensuring proper issue resolution, customer satisfaction, and closing the intervention.
- Writing and updating documentation for technicians and customers; training teams when required.
- Reporting recurring issues to relevant departments and the technical committee.
- Proposing improvements and contributing to continuous improvement initiatives.
- Supporting remote installations.
- Participating in preparing quotations for spare parts when necessary.
- Participating in machine validation processes at the workshop.
- Providing technical expertise during launch meetings and offer reviews.
- Searching for parts for Sales Administration (using the Campus database or suppliers).
- Performing on-call duties on a voluntary basis.
Your profile :
- Strong knowledge in electricity, mechanics, and automation.
- Proficiency in technical English.
- Proficiency with office tools, CRM, and specialized business software.
- Strong customer relationship management skills.
- Basic knowledge of chick embryo development and biosecurity standards.
- Understanding of hatchery operations.