Administrative Assistant

This role is well‑suited for highly organized professionals who enjoy balancing executive support with behind‑the‑scenes operational work. As an Administrative Assistant, you’ll support senior leaders while also handling billing, insurance verification, documentation, and sensitive communications that keep daily operations running smoothly. If you’re detail‑oriented, tech‑savvy, and comfortable managing confidential information in a healthcare‑related environment, this role may be a strong match.

Disclaimer

Not sure this is the right role for you? Please review our other open positions before applying, as candidates must wait 21 days before reapplying if the wrong role is selected. Check them out at www.hireConfidencial (Apenas para Cadastrados).com/careers

About Us

At Confidencial (Apenas para Cadastrados), we support healthcare and business professionals by managing the administrative and operational tasks that keep everything running smoothly. Our Administrative Assistants play a critical role in ensuring both front-end and back-end processes are handled with precision, professionalism, and care.

Position Summary

This hybrid role blends executive-level support with back-office operations. You’ll coordinate schedules, manage communications, and handle sensitive data while also supporting billing, insurance verification, and documentation tasks. Your work will directly impact the efficiency of our teams and the satisfaction of our clients and patients.

Key Responsibilities

Executive & Administrative Support

Provide comprehensive support to senior management, including scheduling and travel coordination.

• Act as a liaison between executives and internal/external stakeholders.

• Maintain confidentiality and handle sensitive information with discretion.

• Assist with managing corporate social media accounts or online presence as needed.

Back Office Operations

• Verify insurance coverage and eligibility with accuracy.

• Process and submit medical billing and insurance claims.

• Perform data entry and maintain organized documentation of patient and billing records.

• Provide chat-based support for billing and insurance inquiries.

Communication & Collaboration

• Use CRM systems to manage contacts and client relationships.

• Communicate clearly and professionally with patients, providers, and team members.

• Escalate complex issues and collaborate to resolve challenges efficiently.

Qualifications

Experience

• Prior experience in administrative, executive assistant, or medical billing roles.

• Experience in healthcare or insurance verification is a plus.

Skills

• Strong organizational and time management abilities.

• Excellent written and verbal communication.

• High attention to detail and accuracy.

• Tech-savvy with CRM systems, Microsoft 365, and billing software.

• Problem-solving mindset with empathy and professionalism.

Education

• High school diploma or equivalent (additional training in administration or healthcare is a plus).

Perks of Working with Confidencial (Apenas para Cadastrados)

• Remote Work – Skip the commute and work from wherever you're most comfortable.

• Training & Development – Ongoing support to grow your skills.

• USD Pay – Competitive compensation in US dollars.

Transferable Skills - What we are looking in addition to the Qualifications

Administrative & Executive Support

• Administrative assistant and executive assistant support

• Calendar management, scheduling, and travel coordination

• Executive-level communication and stakeholder liaison support

• Confidential data handling and discretion

• Document management and records organization

• Professional correspondence and inbox management

Back Office & Operational Support

• Back-office operations and administrative processing

• Medical billing support and claims submission

• Insurance verification and eligibility checks

• Billing documentation and records management

• Chat-based customer and billing support

• Accuracy-driven data entry and compliance awareness

Communication & Client Support

• Professional written and verbal communication

• Client, patient, and provider relationship management

• Internal and external stakeholder coordination

• Conflict resolution and issue escalation

• Empathy-driven customer service

• Clear explanation of processes and next steps

CRM & Technology Proficiency

• CRM systems (Salesforce, HubSpot, Zoho, or similar)

• Microsoft 365 (Outlook, Word, Excel, Teams)

• Billing and insurance software

• Digital document storage and workflow systems

• Tech-savvy with fast system adoption

• Multi-system navigation in remote environments

Organization, Time Management & Accuracy

• Time management and task prioritization

• High attention to detail and data accuracy

• Multitasking across administrative and operational responsibilities

• Process improvement and workflow support

• Deadline management in fast-paced environments

Problem-Solving & Professionalism

• Analytical and problem-solving mindset

• Independent judgment with escalation awareness

• Reliability, accountability, and follow-through

• Professional demeanor in sensitive situations

• Adaptability in hybrid and remote work settings