Business Development Coordinator

WE ARE HIRING A BUSINESS DEVELOPMENT COORDINATOR

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a Confidencial (Apenas para Cadastrados) campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients

• Weekly webinars to support your development through our People Academy

• Annual TLC Wellness Week and programmes throughout the year

• TLC Culture Club - including seasonal social events, tasty lunches & more

• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave

• TLC Rise - supporting and empowering women into leadership roles

• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits

• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

What you'll be doing:

Driving Commercial & Client Activity

• Support the MD across client development, proposals, and revenue-generating opportunities

• Prepare and deliver compelling client presentations, pitches, and commercial proposals

• Join client meetings, contributing to discussions and managing follow-ups and next steps

• Act as a key point of contact for clients, maintaining strong and professional relationships

• Confidently engage clients via email and phone to progress opportunities

Supporting Sales & Strategy

• Prepare briefings, research, and insights ahead of client meetings

• Lead or support brainstorming sessions to develop new ideas and campaign approaches

• Collaborate with Strategy, Creative, Partnerships, and Account teams to develop best-in-class proposals

• Think proactively about new opportunities and revenue potential across clients

Execution & Coordination

• Manage end-to-end coordination of proposals, contracts, and project handovers

• Ensure all processes, approvals, and timelines are followed and delivered to a high standard

• Track actions, follow-ups, and internal workflows to keep momentum across all projects

• Maintain accurate CRM records and support reporting

MD & Leadership Support

• Prepare key documents, presentations, and materials for senior meetings

• Attend internal and external meetings, taking ownership of minutes and action tracking

• Coordinate schedules, priorities, and deliverables to maximise efficiency

• Represent the MD in selected internal meetings where required

Who we're looking for:

• Strong commercial mindset and sales awareness

• Experience in account management, strategy, or commercial roles

• Exceptional organisational skills with the ability to manage multiple priorities at pace

• Confident communicator with strong written and verbal skills

• Advanced PowerPoint and Excel skills

• High attention to detail and ability to deliver to a consistently high standard

Who you are

• Self-motivated, proactive, and results-driven

• Energetic and adaptable; comfortable in a fast-paced, evolving environment

• Naturally organised with a strong sense of ownership

• A collaborative team player who brings a positive, solutions-focused mindset

• Commercially curious, with a desire to learn and grow within a sales-driven business

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!