* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Junior
Remote Work: Hybrid
Overview:
Come make an impact every day at Zebra.
The primary purpose of the Channel Partner Support Representative II is to provide a centralized point of contact for all partners and Zebra Sales personnel as related to the PartnerConnect program. The role provides daily support to Zebra PartnerConnect program members and sales personnel for partner program tools, systems and processes utilized to conduct business with Zebra. The position is responsible for handling all inquiries and supports training and access for partners on program tools. This role manages outbound calls as needed for the partner program and data and information accuracy for partners and distributors.
Location- ***Role is required to be onsite in Brazil- São Paulo office (Hybrid- Minimum of 3 days in the office per week).
Responsibilities:
- Provide a single point of contact for Zebra’s partner community and sales team for all inquiries related to the PartnerConnect program, program benefits and administration.
- Effectively work with partners, distributors, and sales personnel to resolve inquiries primarily through phone, email, and chat.
- Collaborate with other internal teams to ensure non program related inquiries are directed/resolved as appropriate.
- Proactively engage partners to ensure annual compliance completed
- Works with partners to on- and off-board and understand the PartnerConnect program
- Assist partners with a variety of tool access and navigation.
- Deal Registration administration, vetting, processing, and issue troubleshooting/resolution.
- Influence Registration review and processing.
- Partner administrator account set up, tool access requests, partner account maintenance, contact management.
- Troubleshoot and resolve PartnerGateway log in issues experienced by partners.
- New partner application vetting, processing, onboarding.
- Works to resolve partner issues with tools and processes, escalate as appropriate, if necessary, coordinates resolution
- Account merges / acquisitions processing. Review accounts, understand merge process. Initiate and process account merges as appropriate. Account cleanup/deduplication. Review and process company name and address changes.
- Active participation in system testing
- Reporting, management and delivery of ongoing program requirements
Qualifications:
Required Qualifications:
- BA/BS degree in relatable field or equivalent work experience.
- Preferred Work Experience : 1-2 years of experience in customer support and administration.
- CRM/PRM knowledge- Salesforce
- Fluent level of English (written and verbal) as well as local language as applicable
Preferred Qualifications:
- Team player
- Action oriented
- Customer focused
- Results driven
- Strong problem solving
- Excellent time and task management
- CRM/PRM knowledge
- Excel/PowerPoint/Salesforce
- Channel program administration
- Awareness of regional and cultural differences
- Excellent written/verbal communications
- Calm and confident telephone manner
- Multitasking abilities
- Attention to detail and accuracy a must
Hybrid role: São Paulo
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