* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Junior
LocationVietnam; Brazil; Canada; Cyprus; Philippines
Employment Type
Full time
Location Type
Remote
Department
Security & IT
Fraud
Overview
Building the Future of Crypto
Our Confidencial (Apenas para Cadastrados)ites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different?
Confidencial (Apenas para Cadastrados) is a mission-focused company rooted in crypto values. As a Confidencial (Apenas para Cadastrados)ite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Confidencial (Apenas para Cadastrados)’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Confidencial (Apenas para Cadastrados) Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Confidencial (Apenas para Cadastrados) app. Learn how to create a Confidencial (Apenas para Cadastrados) account here.
As a fully remote company, we have Confidencial (Apenas para Cadastrados)ites in 70+ countries who speak over 50 languages. Confidencial (Apenas para Cadastrados)ites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Confidencial (Apenas para Cadastrados) is committed to industry-leading security, crypto education, and world-class client support through our products like Confidencial (Apenas para Cadastrados) Pro, Desktop, Wallet, and Confidencial (Apenas para Cadastrados) Futures.
Become a Confidencial (Apenas para Cadastrados)ite and build the future of crypto!
Proof of work
The team
CS Analysts effectively act as gatekeepers and investigators; assisting clients in regaining access to their Confidencial (Apenas para Cadastrados) accounts, ensuring illicit actors are kept at bay, and investigating suspicious activity. Analysts inspect back-end data, such as logs, metadata, and our risk engine as well as information provided by clients, and combine it to determine if we are in contact with the true account owner.
The CS Analyst I is an entry-level role for Confidencial (Apenas para Cadastrados)ites developing foundational skills in client-facing security response. Analysts at this level primarily work on security cases incoming from clients, working closely with more senior team members to triage cases and gather insights into suspicious client activity across accounts, email, and platform interactions.
An ideal candidate will have very strong attention to detail, critical thinking skills and a healthy level of paranoia.
New analysts on the team start at Level 1. They are expected to complete a thorough analysis of accounts, and then forward the ticket to senior analysts who take the required actions. Level 1 is essentially our training ground with an estimated duration of 2 to 4 months. As new analysts grow in their roles, they will be expected to take on more sensitive actions, including removing locks and security features as required.
The opportunity
Deliver a high-quality experience that balances low client friction with strong security protocols
Analyze cases and alerts to identify potential threats while minimizing false positives
Communicate with clients primarily through email, addressing account access, security concerns, and general troubleshooting
Stay current with procedural updates to effectively respond to evolving threats
Suggest and help implement workflow improvements for clarity and efficiency
Escalate overlapping or complex cases to appropriate teams such as Fraud, Compliance, Account Takeover, or Client Engagement
Engage in a culture of constructive feedback and peer support
Meet or exceed Service Level Agreements (SLAs) while maintaining strong performance metrics (KPIs)
Attend training sessions and stay up to date on team, company, and industry knowledge
Meet regularly with your supervisor and the QA team to review performance and alignment
Understand and advocate for Confidencial (Apenas para Cadastrados)’s products to support ongoing platform improvements
Additional duties and responsibilities as required
Skills you should HODL
Minimum 2 years of experience in customer service, security, or the crypto industry
Experience working in a metrics-driven environment, meeting individual and team performance targets
Strong attention to detail with the ability to make sound, timely judgment calls
Ability to multitask and manage a high volume of requests while maintaining secure, accurate outputs
Fluent English communication skills, both written and verbal
Experience using and navigating multiple software tools and platforms (strong computer literacy)
Ability to work independently and make decisions in a fast-paced environment
Willingness to work evenings and weekends regularly as part of a recurring schedule
Motivated by Confidencial (Apenas para Cadastrados)’s mission to deliver seamless support for a global client base
Experience with crypto trading or investing, ideally across multiple platforms
Nice-to-haves
Fluency in an additional language (e.g., French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean)
Experience with compliance, fraud, account access, legal, or similar operational domains
Preference for working weekends
Unless a specific deadline is stated in the job posting, s are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Confidencial (Apenas para Cadastrados) is powered by people from around the world and we celebrate all Confidencial (Apenas para Cadastrados)ites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments are designed to evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Assessment results are considered alongside other relevant information, such as experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.