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Consultor de atendimento - plataforma digital bilíngue

CLT (Efetivo)Presencial (Local)São Paulo-SPEmpresa Confidencial (Cadastre-se)

* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)

* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.

Área: Outros

Nível: Pleno

If you are passionate about social media and constantly connected, join us in helping make these communities safe spaces where users can share reliable content while adhering to platform policies.


The Content Moderator will be responsible for reviewing and analyzing user-generated content published across the platforms of a leading global social media group, ensuring compliance with community guidelines, safety standards, and platform integrity policies.

This role requires strong attention to detail, critical thinking, and the ability to make consistent decisions when evaluating potentially sensitive content, contributing to the maintenance of a safe and respectful digital environment for millions of users worldwide.


Key Responsibilities

Review user-generated content, including text, images, videos, profiles, and comments published on the platforms.

Identify content that violates community standards, safety policies, or platform guidelines.

Accurately apply moderation policies and procedures to classify, restrict, or remove inappropriate content.

Make moderation decisions with consistency, accuracy, and within established operational SLAs.

Escalate complex or sensitive cases to specialized teams when necessary.

Ensure high standards of quality, productivity, and policy compliance in all moderation activities.

Maintain strict confidentiality and protect sensitive information during the review process.

Contribute to maintaining a safe, inclusive, and respectful online environment.

Participate in ongoing training related to platform policies, tools, and operational updates.


HOP:
24/7 - 08h12 daily workload

Shift: 5 days on, 2 variable days off |

Location: On-site (B&M) - 111 Werner Von Siemens St., Lapa de Baixo, São Paulo - SP

Salary: R$ 2,920.32


What you'll need:

  • Legal age (18+)
  • Completed secondary education (high school diploma)
  • Strong written and verbal communication skills in English (Upper-Intermediate to Advanced – CEFR: B2-C2)
  • Candidates must be based in São Paulo, Brazil
  • Male candidates must be compliant with mandatory military service requirements


What we offer:

Our people come first. We are committed to supporting their well-being, growth, and success.

Discover what makes TP a great place to work:

Development Initiatives

Language Program: Dream of becoming a polyglot and greeting the world in many languages?

مرحبا, 안녕하세요, 你好, Hola, Salut - our Language Center will help you get there.

Talent Program: we encourage career growth from within. Promotions and the JUMP program help prepare you to go even further in your career.

Educational Partnerships: discounts of up to 50% to support your professional development.


Rewards and Perks

Profit Sharing (PLR): we recognize and reward your performance.

Meal and Food Allowance: flexible benefit applicable to both cards.

Transportation Fuel Allowance: available for overnight shifts (after 10 p.m.)

Bullla Card: payroll-deductible credit.

Life Insurance and Bereavement Assistance: providing peace of mind for you and your family.


Health and Well-being

TotalPass: A broad network of gyms and wellness facilities to support a healthy lifestyle.

Health Insurance: comprehensive coverage to support the health and well-being of you and your family.

Childcare Assistance: available for employees with children up to 4 years old.

Well-being: massage therapy, wellness sessions, a game arena, karaoke room and movie room.


All our job opportunities promote diversity and are open to People with Disabilities (PwD).

Our recruitment process includes multiple stages conducted independently. Participation in all stages does not guarantee approval, as the final evaluation will be completed by the recruiter after the full assessment cycle.

Thank you for your interest in joining TP, and we wish you the best of luck in the selection process.