* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Gerente
About Confidencial (Apenas para Cadastrados) Holdings Corporation
For more than 100 years, Confidencial (Apenas para Cadastrados) has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Confidencial (Apenas para Cadastrados) is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Confidencial (Apenas para Cadastrados), we make work, work. Learn more about us at www.Confidencial (Apenas para Cadastrados).com.
For more than 100 years, Confidencial (Apenas para Cadastrados) has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Confidencial (Apenas para Cadastrados) is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Confidencial (Apenas para Cadastrados), we make work, work. Learn more about us at www.Confidencial (Apenas para Cadastrados).com.
Purpose:
- Responsible for the management of client relationship and contract delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, customer satisfaction management, contract commitments delivered within cost targets, overall profit and revenue growth.
- The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:
- Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
- Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
- Contributing to service transformation and business growth (KPI: Further profitable service revenue)
- Developing strong relationships and networks (KPI: Strong network in place & network used effectively to ensure service excellence)
- Developing people (KPI: Evidence of people development)
Scope:
Specific:
- The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. The role typically has people management responsibilities, often across multiple sites/customer locations.
General:
- Performs routine assignments in entry level of the professional career band
- Typically a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts
- Professional roles will typically require a degree in their specific discipline which may apply to specific positions.
- Receives instruction, guidance and direction from others
- Limited decision making authority guided by policies, procedures, and business operations protocol
Primary Responsibilities:
- The duties and role specific accountabilities vary depending on exact job requirements.
- These are available from the line manager and captured in a personalised job description.