* Salário: R$ 3.000 a R$ 6.000 por mês (estimado)

* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.

Área: Tecnologia da Informação

Nível: Junior

Location: Subotica, RS, 240000

Business Unit: Specialty Metals

Posting Date: Apr 8, 2026

Job Description:

This is a hybrid inside sales and customer service role supporting the European sales organization for a global industrial technology business operating in a B2B manufacturing environment. The position plays a key role in driving commercial effectiveness while ensuring a high standard of customer experience across ongoing transactions.

The initial product scope will focus on AMETEK’s Components & Wire portfolio, with manufacturing and operational footprints in the United States and Malaysia. The role works closely with Product Management, Pricing, Supply Chain, and Sales teams, and involves regular phone and written engagement with customers across the region.

The position is based in Serbia and reports directly to the Regional Sales Manager. The role also has a matrixed reporting relationship to the global Customer Service leader for the business unit, based in Montvale, New Jersey.

This role is designed for a commercially minded professional who thrives in a dynamic environment, enjoys balancing multiple responsibilities, and brings prior experience managing customer service activities, performance metrics, and customer-facing processes. The objective is to support sustainable commercial growth while delivering consistent, high-quality customer support.

KEY RESPONSIBILITIES:

Align with Field Sales to optimize customer communications
Achieve goals for lead qualification, quoting, order entry and status response time
Follow up with leads from digital marketing, website, phone inquiries and trade shows
Introduce and maintain new and existing customers to maximize revenue in the European market
Ensure that general customer service activities (quotes, acknowledgements, invoicing, status updates, RMAs, export compliance, etc.) are being administered to appropriate standards as aligned to company objectives
Support contract review process related to customer POs
Align with Product Management, Engineering, and Operations to develop and facilitate quotations
Build rapport with customers and work with the team to respond to customers' requirements
Maintain and utilize CRM for lead management
Assume additional responsibilities and perform special commercial projects as needed or assigned

SKILLS & REQUIREMENTS:

Strong analytical and problem-solving skills
Ability to effectively manage multiple priorities in a fast-paced environment and consistently meet deadlines and achieve desired results
Professional written and verbal communication and interpersonal skills.
Personal organization and time management skills
Ability to deal with conflict and dynamic business priorities in a professional and constructive manner
Intermediate to advanced proficiency in the use of Microsoft Office, CRM (Salesforce), and ERP / MRP systems
Stay updated on product knowledge and competitor offerings to effectively position solutions

Confidencial (Apenas para Cadastrados) is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

Customer Service Representative

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