* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Gerente
Customer Success Manager (Account) for LATAM Region
Required work experience: 3-5 years
Based in Sao Paulo or nearby
Full time, remote work
About the company
Confidencial (Apenas para Cadastrados) develops innovative technology, providing «Eyes in the store» for CPG brands and Retailers by turning in-store images into powerful insights.
We are more than just an Image Recognition solution.
We are smarter than an end-to-end platform for collecting and analyzing Data from the shelves.
We provide a real-time view of store and field performance across all retail channels.
Confidencial (Apenas para Cadastrados) is a single tool which helps to drive targeted actions at SKU, brand, and category level, while improving sales effectiveness & powered by our breakthrough computer vision technologies.
As a result, the data produced is extremely valuable and generates a single source of truth for the physical world of Retail, CPG and Pharma allowing to manage sales process efficiency and productivity.
Why join us
- Creating long-lasting client relationships and developing the businesses are our main goals.
- Committing to the success of our clients all over the globe is our strategy.
- We’ve found an incredibly strong product-market fit across global CPG brands.
- Confidencial (Apenas para Cadastrados) is committed to continue success and facilitate the growth empowered by the best team and investors.
What our Customer Success Manager will do:
Account management:
- Become customer’s advocate & escalation point;
- Build relationships and collect feedback regularly;
- Ensure service is provided at sufficient level of quality;
- Manage relationships with all partners involved;
- Orchestrate overall billing and payments.
Customer Success:
- Know customer’s processes and KPIs;
- Make sure Confidencial (Apenas para Cadastrados) solution drives customer’s operational excellence;
- Conduct benchmarking analysis among trusted pool of clients;
- Consult customers on best-in-class processes and latest IR use-cases;
- Catch market trends and share it with Confidencial (Apenas para Cadastrados) R&D team (product managers);
- Conduct business review meetings with customers, obtain data for case-studies.
Farming:
- Grow MRR through up-sell and cross-sell potential;
- Build yearly revenue plan for each entrusted customer and execute it;
- Ensure benchmarking level of customers retention;
- Maintain NRR (Net Revenue Retention) KPI at a strongly positive level.
Who we’re looking for:
- English, Spanish, Portuguese speaking/writing at B2+ is a must;
- Based in Sao Paulo or nearby;
- Experience in CSM role in the field of FMCG, Retail up to 2 years;
- Excellent verbal & written presentation and project management, creating projects analytics, interaction with all levels both internally and externally.
- Experience in the creation of a sales plan and its implementation;
- Experience in developing, implementing and conducting customer surveys (NPS). Processing the results of surveys on product satisfaction (C-Sat);
- Management experience.
Nice to have:
- Experience with Enterprise clients;
- Technical background;
- Experience working in companies like GFK, Nielson, Envolves or Retailers like Wallmart, Carrefour;
- 2+ years of experience in B2B SaaS sales and marketing.
Terms of cooperation:
- Monthly income & semi annual bonuses for achieving targets;
- Five day work week, full time and long-term commitment;
- Freelance contract based;
- Report to Latam Sales Director in Mexico;
- Professional development: inside Confidencial (Apenas para Cadastrados) Product courses and corporate Performance Reviews;
- Foreign language classes compensation (English, Spanish, Portuguese etc.);
- The ability to work remotely in the Sao Paulo Area.
Please make sure to send your CV in English. The initial interview with HR will be held in English.
We are interested in candidates from Brazil and based in Sao Paulo Area.
If you think that the above meets your expectations and you meet our expectations, then send your CV in English as soon as possible.
Job Types: Full-time, Contract
Pay: R$124,718.00 - R$187,077.00 per year
Work Location: Remote