* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)

* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.

Área: Outros

Nível: Gerente

Customer Success Manager (CSM)

We are looking for a Customer Success Manager (CSM) to act in the post-implementation phase, owning customer sustainment, continuous adoption, satisfaction, retention, and expansion for Enterprise accounts.

This is a strategic role, responsible for being the primary owner of the customer relationship after go-live, ensuring that Enterprise B2B software solutions based on data, AI/ML, and Industry 4.0 concepts continue to deliver measurable and sustained value over time.

Key Responsibilities

Act as the primary point of contact during Sustaining Services, managing customer relationships, expectations, and priorities.
Ensure continuous adoption and value realization of the solution.
Monitor and proactively manage CSAT, NPS, Health Score, and churn risks.
Lead QBRs / EBRs, translating technical indicators into clear business outcomes.
Lead recurring demands, incidents, and improvement initiatives with engineering, data, and product teams.
Partner with Sales on renewals and upsell opportunities.
Serve as the voice of the customer, influencing product roadmap, reliability, and service quality.
Lead teams to deliver best approaches and continuous improvement of solutions

Requirements

Proven experience as a Customer Success Manager, Service Manager, Technical Account Manager (TAM) or similar role in Enterprise B2B Software in the industrial sector.
Hands-on experience with customer sustainment, long-term account management, and recurring revenue models.
Experience working with Enterprise B2B Software solutions for industrial environments (manufacturing, energy, oil & gas, mining, or asset-intensive industries).
Ability to engage with technical teams (engineering, data, product) and translate technical complexity into business value.
Strong communication skills, stakeholder management, and a consultative mindset.
Graduation in Engineering is preferred.

Nice to Have / Differentials

Background in industrial operations, maintenance, asset reliability, or industrial engineering.

Benefits:

PPR (Profit Sharing): Possibility of extra compensation based on the company’s results, according to your performance.
Health and Dental Plan: To ensure your care and well-being!
Flexible Benefit: Receive an amount that can be used according to your needs, including food, transportation, education, culture, and health. You decide how to use it!
Flexible Hours: Work at the best time for you and have a better quality of life.
Massages and Manicure in the Office: So you can relax and feel good about yourself.
Mentorship Program: Access development opportunities with the help of experienced professionals.
TotalPass: To keep your health in check and take care of your body.
Zenklub: Access to mental health and emotional well-being support.
Snacks in the Office: Because everyone loves a snack at work!
Inclusive Environment: We value diversity and always strive to create a space where everyone can be authentic, respected, and feel part of something bigger.
Day off in Your Birthday Month: A day off in your birthday month to celebrate in any way you prefer
Extended Maternity/Paternity Leave: So you can enjoy this important time with your family, with peace of mind that your professional life will remain well-supported.
Childcare Assistance: To support you with the care of your young children.
Continuous Individualized Development Support: We offer support for your professional growth, respecting your personal needs and goals.
Culture and Well-being: We create an environment that values mental health, work-life balance, and encourages connection with culture.

The benefits provided with this position are not deducted from your paycheck!