* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Senior
ABOUT Confidencial (Apenas para Cadastrados)
Confidencial (Apenas para Cadastrados) is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal , Visa, Tinder, and many others — rely on Confidencial (Apenas para Cadastrados)’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Confidencial (Apenas para Cadastrados) makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Confidencial (Apenas para Cadastrados) we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
Main Responsibilities:
- Provision, monitor, and maintain the Confidencial (Apenas para Cadastrados) Contact Pro platform.
- Analyze and respond to customer incidents and service requests.
- Support various communication channels within the platform (voice, email, chat).
- Collaborate with internal teams to resolve complex technical issues.
- Operate within a global cloud environment hosted on AWS.
REQUIREMENTS
- Experience with Windows Workstation and Server environments.
- Knowledge of AWS or other Cloud Services.
- Proven experience in customer support or customer‑facing roles.
- Degree in Computer Science, Engineering, or equivalent experience.
- Experience in system administration or supporting production IT platforms.
- Based in São Paulo or the metropolitan area.
- Fluent or advanced English.
Big Plus:
- Knowledge of Contact Centers.
- Experience with VoIP and telecom technologies.
- Understanding of IP networks.
- SQL and Microsoft SQL Server.
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.Confidencial (Apenas para Cadastrados).com/careers/ . No matter who you are, we hope you find an exciting path forward - hopefully with us!
BENEFITS
STAY HEALTHY: We cover 100% of medical and dental plans for Confidencial (Apenas para Cadastrados)ers and eligible dependents through Bradesco Saúde .
FLEXIBLE BENEFITS: With the Caju flexible benefit card, our Confidencial (Apenas para Cadastrados)ers can choose to use benefits on food, education, and home office assistance.
FAMILY FIRST: Our Confidencial (Apenas para Cadastrados)ers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old.
EVERYDAY WELLBEING: We partner with Wellhub to help Confidencial (Apenas para Cadastrados)ers access gyms and wellness options.
SECURE YOUR FUTURE: Our Partnership with Prudential life insurance provides coverage for all Confidencial (Apenas para Cadastrados)ers in the events of unexpected absences, serious illness, accidents, and disabilities.
DIVERSITY AND INCLUSION: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs.
TAKE A BREAK: Our Confidencial (Apenas para Cadastrados)ers can take a day off on their birthday to celebrate with their loved ones.