Customer Support Sr - Energia

The Customer Support Senior – Energy will be responsible for supporting clients in the United States, acting as the primary communication bridge between customers and internal operational teams. This role requires strong customer‑facing skills, advanced English, excellent attention to detail, and the ability to coordinate operational workflows.
The professional will ensure data accuracy, solve recurring issues, support clients in understanding their information, and coordinate with US‑based teams.

Key Responsibilities

Customer & Internal Partner Coordination

Serve as a primary liaison for US clients, supporting questions about missing information, required documents, or discrepancies in their utility accounts.
Communicate with internal teams (US operations, Mexico processing team, systems support, etc.) to resolve issues and ensure smooth operations.
Help clients understand what is missing and what is required for their monthly billing cycle

Process Coordination & Continuous Improvement

Manage short‑cycle operational tasks such as invoice tracking, data cleanup, and coordination of missing documents.
Support workflows related to exception handling, missing bills, invoice history, and other mid‑office functions.
Collaborate with teams to improve processes and standard operating procedures (SOPs).
Contribute insights during system enhancements and support user acceptance testing (UAT) when needed.

Data Quality & Mid‑Office Support

Support the accuracy of client data through coordination, documentation review, and collaboration with operations teams.
Assist with correction of system data when anomalies or gaps are identified.
Participate in weekly and ad‑hoc operational meetings to communicate project updates, data‑collection initiatives, or required corrections.

Energy‑Related Support

Work with utility‑related information contracted and tracked through the platform.
Perform internal coordination tasks related to energy data, billing cycles, and system updates.

Required Qualifications

Must-Haves

Advanced or fluent English (daily communication with US clients).
Proven experience in customer service
Strong attention to detail and ability to manage multiple priorities.
Excellent written and verbal communication.
Ability to work cross-functionally with operations, systems, and data teams.
Proactive profile with strong problem‑solving skills.
Comfortable with operational routines and process management.

Nice to Have

Experience in the energy sector.

Venha fazer parte da nossa equipe! Candidate-se hoje.

Buscando causar um IMPACTO com a sua carreira?

Ao pensar em entrar em uma nova equipe, a cultura é importante. Na Confidencial (Apenas para Cadastrados), nossos valores e comportamentos são a base para criar uma cultura de excelência que apoia o sucesso nos negócios. Acreditamos que nossos valores IMPACT – Inclusão, Maestria, Propósito, Ação, Curiosidade, Trabalho em Equipe – começam conosco.

IMPACT também é o seu convite para se juntar à Confidencial (Apenas para Cadastrados), onde você pode contribuir para transformar a ambição de sustentabilidade em ações, independentemente do papel que você desempenha. É um chamado para conectar sua carreira com a ambição de alcançar um mundo mais resiliente, eficiente e sustentável.

Estamos em busca de IMPACT Makers; pessoas excepcionais que transformam ambições de sustentabilidade em ações que cruzam a automação, eletrificação e digitalização. Acreditamos que todos têm o potencial para ser um IMPACT Maker e os celebramos todos os dias.

Torne-se um IMPACT Maker na Confidencial (Apenas para Cadastrados) – inscreva-se hoje!

Receita global de 36 bilhões de euros
+13% de crescimento orgânico Mais de
150.000 funcionários em mais de 100 países
#Número 1 no Global 100, as empresas mais sustentáveis do mundo