Daraz LK-Executive LMP & Ops Revenue-Colombo 14

01.Backlog Management 01.01. Overall Backlog • Monitor and update Overall LMP Hubs Backlog • Track and report LOP Daily Backlog for LMPs 01.01.CR Backlog • Oversee CR / Drop-off backlog and ensure updates 02.Mail Response Handling  Manage and provide timely responses to the following operational emails & Need ensure accurate coordination and follow-ups to close each case within required timelines.  Ops Issues  2-Way Bill Cases  CR Out-of-Area Cases  Damage and Open Package Cases  3PL / 3PV Related Cases 03. LMP Cases 3.1 LMP Missing Cases • Track and report Daily Package Missing Cases and coordinate with relevant teams for resolution. 3.2 LMP Reship • Manage Package Reship Cases (Out-of-area & bulky shipments). • Ensure reship activities 3.3 Direct Return LMP Handle and document Direct Returns due to package-related issues. 4. Customer Experience (Xpace) Cases  Manage Customer Issues, Customer Returns, and Pick-up Requests.  Ensure timely escalation and resolution to maintain positive customer experience. 5. Additional Responsibilities  Maintain accurate data records for all categories mentioned in the operational sheet.  Coordinate with hub teams, LMP partners, and transport division for smooth workflow.  Provide daily operational updates to the management team.  Support the Revenue & Transport division by reducing delays, improving accuracy, and enhancing overall service efficiency.

• Strong communication skills (email & operations coordination). • Ability to handle time-sensitive tasks and meet strict deadlines. • Good knowledge of LMP operations, CR flow, and logistics case handling. • Analytical mindset for daily backlog monitoring and reporting. • Problem-solving skills for customer and operational issues.