Daraz-Senior Supervisor - Fulfillment-Outbound

Manage Daraz Fulfilment Outbound operations. Making sure the smooth running of Outbound Operations and meeting all internal KPIs. Proactively identify and resolve issues along with maintaining sensitivity to both customer & Seller related issues. Lead and supervise outbound picking, packing, and dispatch operations to meet daily SLA targets. Allocate manpower and resources efficiently to ensure on-time order fulfillment. Monitor productivity, accuracy, and quality standards across outbound processes. Coordinate with transport, inventory, and customer service teams to resolve dispatch issues. Ensure compliance with safety, security, and SOP guidelines. Prepare daily performance reports and drive continuous improvement initiatives. At management discretion, direction may be given for tasks outside the scope of work.

• Graduates & Undergraduates are encouraged to apply. • 1 year or more experience in the same field is an added advantage. • Broad knowledge in Logistic Operations, E-commerce, Outbound Operations and Customer Service is preferred. • Proficiency in MS office tools (especially in excel) and Google applications. • Effective written and oral communication skills in English and Sinhalese. Fluency in Tamil would be an asset. • Ability to work independently under minimal supervision. • A Team player. • Good organizational and time management skills. • Great interpersonal and communication skills. • Problem solver. • Working location will be Kelaniya. • Working days from Monday to Saturday, with the need to work late hours as and when required. • Situational Leadership and critical thinking • Live the Daraz values: Continuously Innovate, Generosity of Spirit,Deliver on our Promise & Make it Personal.