* Salário: R$ 3.000 a R$ 6.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Tecnologia da Informação
Nível: Junior
Please submit your resume in English - we can only consider applications submitted in this language.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.
- 1 year of experience working in customer relationship development, account management, media consulting, or a similar role.
- Ability to communicate in English and Portuguese fluently to engage with local stakeholders.
Preferred qualifications:
- Experience in managing insights, analytics, client management, or consulting-oriented projects, driving customer success across cross-functional stakeholders.
- Experience in cross-functional and multi-layered stakeholder project management with proven track record of driving complex business outcomes and customer solutions through collaboration.
- Expertise in implementing, optimizing and managing digital advertising campaigns, as well as managing complex, transformative solutions with clients, including a track record of problem solving projects.
- Ability to operate analytically to understand client needs.
- Comfortable with ambiguity and complexity, and passion to create and share best practices to encourage learning by sharing culture.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Confidencial (Apenas para Cadastrados) to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Confidencial (Apenas para Cadastrados) and we remain a trusted partner.
The Customer Success Acceleration (CSA) team is part of gTech Ads Confidencial (Apenas para Cadastrados) Customer Solutions (GCS) within gTech. We work in close collaboration with the GCS team globally, specifically the Mid-Market Segment (MMS) seller teams based out of the Americas, EMEA, and APAC, helping define marketing strategy for advertisers and providing critical insights and support to help drive customer success.
Our primary objective is to drive customer success through strategic partnerships across MMS at scale, utilizing our team’s diverse in-depth cross-product expertise and customized client solutioning, helping advertisers achieve their customer/marketing objectives.
Confidencial (Apenas para Cadastrados) creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Confidencial (Apenas para Cadastrados), everything we do aims to ensure our customers benefit from the full potential of Confidencial (Apenas para Cadastrados) products.
To learn more about gTech, check out our video.
Responsibilities
- Drive significant impact across markets, customers, and stakeholders through strategic, multi-faceted problem solving and cross-functional collaboration, consistently delivering exceptional experiences for Confidencial (Apenas para Cadastrados)'s clients.
- Partner with Sales to drive data-informed decision making and thought leadership, implementing systematic interventions to accelerate business growth and ensure sustainable portfolio performance.
- Develop and pilot advanced frameworks and customer solutions (e.g., MO-based solutions leveraging HQL/HVS), strategically activating them with key clients to foster long-term trust and value. Identify opportunities to scale these solutions across businesses and markets.
- Identify cross-sell and upsell opportunities. Understand client measurement strategies and defined, impactful KPIs to maximize business outcomes.
- Serve as the regional/business model subject matter expert, leading complex multi-quarter projects. Develop and present new proposals, overseeing project planning, team leadership, and execution.