* Salário: R$ 3.000 a R$ 6.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Tecnologia da Informação
Nível: Junior
Responsibilities
• Provide Level 2 production support for critical Wealth Management and Financial applications.
• Investigate and resolve application, infrastructure and database incidents.
• Perform root cause analysis and coordinate corrective actions to prevent recurring issues.
• Monitor application health, infrastructure performance and service availability.
• Perform daily health checks and post-change validations.
• Execute and support change implementation.
• Support Disaster Recovery exercises and Business Continuity activities.
• Manage incidents, problems and changes following ITSM best practices.
• Maintain operational documentation, runbooks and support procedures.
• Participate in on-call support and critical incident management activities.
• Collaborate with development teams to improve application stability and supportability.
• Identify opportunities for automation, proactive monitoring and operational efficiency improvements.
• Provide timely communication and stakeholder updates during major incidents.
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Required Experience
• Bachelor’s degree in Information Technology, Computer Science, Engineering or related fields.
• 3+ years of experience in Application Support, Production Support or IT Operations.
• Strong knowledge of Windows Server administration and IIS environments.
• Good Linux administration and troubleshooting skills.
• Strong SQL knowledge with hands-on experience supporting Oracle and SQL Server databases.
• Experience investigating application, infrastructure and database-related incidents.
• Experience with PowerShell automation and scripting.
• Experience with monitoring and observability platforms such as Grafana or similar tools.
• Solid understanding of Incident Management, Problem Management and Change Management processes.
• Experience working with ITSM platforms (ServiceNow or equivalent).
• Strong analytical and troubleshooting skills.
• Advanced English communication skills.