* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Junior
Key Responsibilities
- Provide L2/L3 support for mail services in the region, including incident triage, troubleshooting, and
- Manage mail-related service requests (provisioning, configuration changes, access, routing, and policy
- Perform root-cause analysis for recurring mail issues and implement corrective/preventative actions.
- Execute and validate changes (maintenance, configuration updates, and migrations) following change
- Maintain operational documentation, runbooks, and knowledge articles.
- Collaborate with identity, network, security, and endpoint teams to resolve cross-domain issues.
- Monitor service health and capacity; take proactive measures to prevent incidents.
- Support audit and compliance requirements for mail systems (retention, eDiscovery, security controls).
Requisitos:
Required Qualifications / Skills
- Strong troubleshooting skills for enterprise email systems and mail flow.
- Knowledge of Exchange Online / hybrid mail concepts and supporting components (DNS, SMTP,
- Understanding of identity and access dependencies (e.g., authentication, conditional access concepts).
- ITSM discipline and comfort working in ticketing and on-call/escalation models.
- Ability to write clear technical documentation and communicate incident status.
Preferred Qualifications
- PowerShell skills for mail administration and automation.
- Experience with Microsoft 365 security/compliance features impacting mail (DLP, retention, transport
- Experience supporting multi-geo or multi-tenant environments.
Experience
- 4+ years in messaging/email engineering or platform support.
- Experience in enterprise operations with change and incident management.
Working Model & Coverage (template)
- Region: Brazil
- On-call/after-hours: As required for major incidents and planned changes
- Collaboration: Works closely with Service Management, Security, Network, Identity, and Vendor partners