FBA Program Manager, FBA Fulfillment Operations

At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve. In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and our need for chanAt Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.

Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team! Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices.

We are looking for Program Manager for Amazon to support FBA (Fulfillment By Amazon). FBA Program Manager will manage the whole performance of products that return to our Fulfillment Centers. This PM will work closely with various stakeholders (Program, Sales, Operations, Transportation, Legal, etc) to drive strategic initiatives that will improve current sellerexperience. This will rely in internal processes improvements cross-teams, seller-facing processes and educational content. He/She will review performance on key metrics, facilitate programmatic input and ensure accountability for strategic and tactical initiatives.

Key job responsibilities
The key responsibilities for these roles include:

• Identify gaps, pain points and opportunities in the existing metrics and propose processes improvements
• Dive Deep on issues to differentiate isolated issues from structural ones
• Create queries and reports to track key metrics and initiatives impact
• Being creative to create solutions that address pain points/opportunities and improve Seller Experience
• Calculate impact/potential of ideas/pain points, making it tangible.
• Influence and support Operations team (both Latam and global teams) to implement new improvements that will provide a more accurate categorization of returned products and better abuse identification.
• Suggest/create programmatic solutions and initiatives while creating business cases for Product team.
• Anticipate bottlenecks, provide escalation management, make trade-offs and balance the business needs versus technical constraints.

About the team
FBA is one key team in Amazon BR. We manage the operations for sellers that send their inventory to our Fulfillment Center (FC) - from collecting their products to delivering them to customers and receiving customers returns.
In FBA, we have several teams that manage SX and operations in this business modal. Fullfillment Operations is one of the teams and we manage the whole inventory once it's received in the FC: Inventory management, removals, customer returns, reimbursements and operational processes.
We are a data driven team that owns metrics tracking and evolution, map gaps and implement improvements to impact our sellers and customers.