* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)

* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.

Área: Outros

Nível: Junior

General Information

Req #

WD00100233

Career area:

Information Technology

Country/Region:

Brazil

State:

São Paulo

City:

Sao Paulo

Date:

Wednesday, June 10, 2026

Working time:

Full-time

Additional Locations:

Brazil - São Paulo - São Paulo

Brazil - São Paulo - Sao Paulo

Why Work at Confidencial (Apenas para Cadastrados)

We are Confidencial (Apenas para Cadastrados). We do what we say. We own what we do. We WOW our customers.

Confidencial (Apenas para Cadastrados) is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Confidencial (Apenas para Cadastrados) has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Confidencial (Apenas para Cadastrados)’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Confidencial (Apenas para Cadastrados) is listed on the Hong Kong stock exchange under Confidencial (Apenas para Cadastrados) Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Confidencial (Apenas para Cadastrados)’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.Confidencial (Apenas para Cadastrados).com, and read about the latest news via our StoryHub.

Description and Requirements

Role Overview

This role focuses on onsite technical support, handling incidents that could not be resolved remotely by the Service Desk (Level 1 support).

Key Responsibilities

Manage and resolve assigned support tickets
Perform onsite diagnosis and troubleshooting of hardware and software issues
Support a range of systems and environments including:
- Windows, Office, Totvs, ERP, and other applications
- Desktops, laptops, printers, mobile devices, and peripherals
Execute hardware maintenance and repair services (Break & Fix) when required
Perform equipment installation, replacements, and upgrades
Document all actions taken during incident resolution or escalation in the ITSM system
Identify and resolve equipment performance issues
Provide guidance to users on preventative maintenance and optimal configurations
Ensure a high level of customer satisfaction through clear communication and effective support

Key Skills & Competencies

Strong verbal and written communication skills
Foundational knowledge of hardware and software support principles
Ability to follow established procedures and workflows
Experience handling routine and straightforward technical issues
Basic understanding of IT service environments and support activities
Ability to work under supervision while applying learned technical skills

Candidate Requirements

Experience:

Up to 2 years of experience in onsite IT support or a similar role

Education & Certifications:

Technical high school diploma, or
Undergraduate degree in progress in IT or a related field, or
Relevant IT certifications