Global Retail Customer Experience Program Analyst

• Brazil - São Paulo - SAO PAULO - SP

Role Overview:

Allocated within the Global Retail Experience team under CXD, this role owns the global operational lifecycle of Motorola’s interactive Demo Mode software and retail training ecosystems. Serving as a vital cross-functional bridge, this position aligns Global Commercial Strategy, Product Marketing (PMM), Creative Agencies, and Technical Software/DEV teams to drive premium Lifestyle Tech brand positioning and maximize customer engagement at the point of sale.

Ideal Candidate Profile: A highly analytical, entrepreneurial, and project-driven professional who possesses a natural ownership mindset and deep professional accountability. The ideal candidate excels at connecting the dots across complex global structures, possesses the cross-functional leadership required to manage diverse stakeholder expectations, and demonstrates the disciplined time and priority management needed to protect critical launch timelines

Core Responsibilities:

• Digital Experience & Software Strategy:Manage and evolve the global Demo Mode software roadmap as an interactive, customer-facing digital product that drives premium product storytelling and consumer conversion.

• Retail Training Innovation:Elevate retail training as a creative brand experience driver by developing innovative, scalable content frameworks that align regional sales teams and partners with global premium brand strategies.

• Cross-Functional & Tech Translation:Bridge the gap between non-technical commercial functions and technical software engineering/DEV teams, converting high-level business strategy and brand campaigns into precise functional requirements.

• Launch & Timeline Governance:Orchestrate global software and training deployment windows seamlessly alongside concurrent New Product Introductions (NPI) to ensure global launch readiness.

• Operational & Data Excellence:Establish rigorous tracking systems, shared calendars, and status templates to eliminate pipeline visibility gaps, optimize recurring workflows, and prevent operational delays.

• Budgetary & PO Governance:Oversee the global program budget, manage purchase orders (POs), and maintain precise financial reporting to drive cost-efficiencies.

• Brand & Compliance:Ensure all digital retail experiences strictly adhere to corporate brand standards, trademark guidelines, and legally approved disclaimers.

• Global-to-Regional Alignment:Define scalable global frameworks and deployment benchmarks that empower regional teams to execute experience-driven retail initiatives successfully.

• Operational Transparency:Maintain flawless alignment with senior leadership by providing clear reporting and proactively identifying pipeline risks or resource constraints early.

• Analytical Problem Solving:Evaluate global software performance and platform adoption using data metrics; independently diagnose and resolve operational bottlenecks.

Qualifications:

• Education:Bachelor’s degree in Business Administration, Project Management, Information Systems, Marketing, or a highly analytical, related field.

• Experience:4+ years of project-driven experience managing interactive digital experiences, retail software lifecycles, or global marketing operations—including budget oversight and matrix stakeholder management—within a fast-paced corporate environment.

• Cross-Functional Capability:Proven, verifiable track record of successfully bridging the gap between non-technical commercial teams and technical software engineering/DEV functions.

• Operational Discipline: Exceptional attention to detail, strong financial and time-management skills, and a definitive reputation for reliability and professional accountability.

• Corporate Navigation: High organizational maturity, excellent situational awareness, and deep respect for cross-functional alignment protocols and collaborative workflows.

• Mindset:Analytical, results-oriented, and self-directed; thrives under the pressure of concurrent launch timelines and executes with minimal oversight.

• Language:Absolute fluency in written and spoken English.

• Brazil - São Paulo - SAO PAULO - SP