GUCCI Operations Manager (São Roque)

Summary

Role Mission
To oversee and drive the Back-Office Department business goals in line with corporate policies and procedures ensuring a smooth run of the store. To support the adequate integration and optimization between back-office and front office.
To provide process improvement initiatives that are necessary to improve the operational efficiency of the business.

Job Description

Key Accountabilities

Stock control

• In partnership with the Store Director lead the stock team
• Ensure that effective communication is maintained with the Managerial team and Confidencial (Apenas para Cadastrados) corporate team
• Coordinate organization of stock in accordance with Confidencial (Apenas para Cadastrados) directives and procedures (style, size, and color)
• Ensure receipt, quantities, tagging, deliveries of products, articles, and supplies in a timely manner
• Ensure replenishment is done hourly and accurately
• Control and supervise transfers and all other operations in a timely manner
• Supervise the flow of goods between storage and the shop floor, prepare and control arrangement of articles
• Ensure orders and stock levels of stationary, drinks and packaging orders and stock levels
• Plan and undertake with the SD inventory operations, monitoring loss-prevention and unknown mark-downs ensuring an accurate and organized store inventory always.
• Liaise with the Operations/Inventory Control team
• Oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the SD.

Till

• In partnership with the SD lead the cash desk organization and the cashier team
• Check sales reports and make sure transactions are done correctly
• Check discrepancies regularly and to be able to rectify them when possible
Liaise with accounts and finance department

After sales

• After Sales consignments control
• Keep track of damage location, transfers
• Keep track of what goes to the repair center. Shipments to/from repair center
• Follow up on communications to and from the repair center
• Make sure items are collected by customers
• Inventory control of After Sales tools.

Facility

• Be the point of contact with the corporate Facility team for all the related issues (refurbishments, set up for special events etc.)

Team Coordination

• In partnership with the SD ensure:
  • A strong level of awareness regarding store operations and policies.
  • A good performance of the Back-Office team

Key Requirements

• At least 2 years of experience in a similar role
• Fluent in English
• Highly committed to the Confidencial (Apenas para Cadastrados) brand and with a strong passion for opportunity presented
• Strong analytical, interpersonal and communication skill

Job Type

Regular

Start Date

2026-04-01

Schedule

Full time

Organization

Confidencial (Apenas para Cadastrados) Brasil Importação E Exportação Ltda - 08.338.986/0010-07