Head of SMB - Remote Work

At Confidencial (Apenas para Cadastrados)®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Head of SMB at Confidencial (Apenas para Cadastrados)

The Head of SMB Accounts leads the strategy and execution for a $35–40M revenue portfolio across approximately 100–140 accounts and 300 active HC. This role is critical to driving client retention, identifying high-potential accounts, and developing scalable engagement strategies for Confidencial (Apenas para Cadastrados)'s SMB segment.

What You'll Do:

• Lead and manage a team of Account Managers.
• Own the overall health and performance of the SMB portfolio, ensuring high retention, client satisfaction, and margin protection.
• Identify accounts with growth potential and develop tailored engagement strategies to unlock expansion opportunities.
• Design, improve, and institutionalize playbooks and operating models for SMB account management.
• Build a deep understanding of client organizations, technology roadmaps, and long-term needs to position Confidencial (Apenas para Cadastrados) as a strategic partner.
• Act as the primary escalation point for client issues, ensuring rapid resolution and internal accountability.

What we are looking for:

• 7+ years of experience in Account Management or Delivery.
• 7+ years of experience in the tech/outsourcing sector.
• Experience managing a team.
• US Visa or EU Passport.
• Availability to travel up to 20% of the time.
• Advanced level of English.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!

Apply now!