Head of VIP - Brazil

JOIN OUR TEAM

Confidencial (Apenas para Cadastrados) is a next-generation digital gaming company with a bold mission: to redefine the way people experience sports betting and casino entertainment across Latin America.

With a dynamic and diverse team, deep market insights, and cutting-edge technology, we're creating an experience that is personalized, responsible, and always player-first.

Great people, bold ideas, and a sharp focus on user experience set us apart

If you know how to build relationships that move millions, create unforgettable experiences, and turn high-value players into long-term loyal clients — you’ll feel right at home.
We’re looking for a Head of VIP to build and scale our VIP operation in Brazil, establishing Confidencial (Apenas para Cadastrados) as the go-to operator for high-value players in the market.

In this Role, You’ll:

• Bring and manage an existing network of high-value players from day one
• Build and execute the acquisition and retention strategy for VIP players in Brazil
• Prospect and acquire VIP players through poker clubs, agents, intermediaries, premium events, and digital channels
• Develop and manage partnerships with accredited VIP agents and affiliates
• Represent Confidencial (Apenas para Cadastrados) at strategic events, poker tournaments, and premium networking opportunities
• Build and manage a structured VIP acquisition pipeline with monthly growth targets
• Manage VIP relationships proactively through personalized communication and exclusive experiences
• Design and execute hospitality plans, live events, customized benefits, and premium activations
• Partner with CRM teams on segmentation strategies, dedicated campaigns, and churn prevention initiatives
• Define VIP tiers, benefits, betting limits, and qualification criteria
• Own VIP revenue targets and provide weekly business updates to leadership
Scale the VIP operation over time, with the opportunity to build and lead a team as the business grows

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We’re Looking for Someone who Brings:

• 3–5+ years of experience in VIP Management within iGaming, sports betting, online casino, land-based casino, or premium entertainment industries
• Proven ability to leverage an existing network of high-value players and established relationships with VIP agents, poker clubs, or premium player communities across Brazil (non-negotiable requirement).
• Strong connections within São Paulo’s poker and premium entertainment ecosystem
• Deep understanding of VIP acquisition, retention, and relationship management strategies
• Strong commercial mindset and ability to operate against ambitious growth targets
• Exceptional relationship-building and communication skills
• Native Portuguese and advanced English

Bonus Points if You Also Have:

• Previous experience at a leading sportsbook, online casino, or premium land-based casino operator
• Experience building VIP structures, teams, or processes from scratch
• Knowledge of CRM, loyalty programs, and player segmentation strategies
• Spanish proficiency

How we do things

• You combine attention to detail with a proactive mindset, making sure every campaign goes out accurately and on time.
• You are naturally collaborative and know how to work across teams to move ideas from concept to execution.
• You stay curious, test new approaches, and look for smarter ways to improve performance and processes.
• You balance executional excellence with strategic thinking, always connecting day-to-day actions to bigger business outcomes.
• You communicate clearly, adapt quickly, and thrive in dynamic environments where priorities evolve fast.

We expect every team member to live our values

Accountability & Ownership – Take charge, own your craft

Reliability – Deliver with quality and consistency

Teamwork – Collaborate, challenge, and grow together

Winner Spirit – Compete with purpose and grit

Wellbeing – Build a career that energizes you

Curiosity & Innovation – Keep questioning. Keep improving