IT Business Systems Specialist – LATAM

About the Opportunity

At Confidencial (Apenas para Cadastrados), technology is a key driver to transform our business and enable better ways of working. We are looking for a System Specialist I – RSA Human Nutrition Lead for Latin America to join our IT team and act as a strategic partner between technology and business areas.

In this role, you will support the evolution of Confidencial (Apenas para Cadastrados)’s business processes and systems, working closely with global and regional stakeholders to identify opportunities, design solutions, improve processes, and deliver technology capabilities that create business value.

This position is ideal for a professional who enjoys understanding business challenges, connecting people and technology, driving continuous improvement, and being part of a global environment.

What You Will Do

• Act as a bridge between business teams, IT teams, system analysts, developers, and process owners to translate business needs into effective technology solutions.
• Understand end-to-end business processes and support the definition, documentation, prioritization, and delivery of functional requirements.
• Partner with global and regional stakeholders to identify process improvement opportunities and implement solutions aligned with Confidencial (Apenas para Cadastrados)’s strategy.
• Support projects throughout the entire lifecycle, from requirements gathering and solution design to testing, implementation, and post-go-live support.
• Participate in business case development, fit/gap analysis, process mapping, and solution design discussions.
• Support User Acceptance Testing (UAT), product testing, and implementation activities to ensure successful delivery.
• Maintain process documentation, system knowledge, and operational materials according to governance standards.
• Provide functional expertise for audits, compliance requirements, risk management, and continuous improvement initiatives.
• Support incident management, service requests, enhancements, and production support activities.
• Collaborate with Enterprise Architects, Global Process Owners, Solution Leaders, and other technology experts to define future roConfidencial (Apenas para Cadastrados)aps and capabilities.

What Makes This Opportunity Unique

• Opportunity to work in a regional LATAM role, interacting with different countries and cultures.
• Exposure to global technology initiatives and business transformation projects.
• Opportunity to influence processes, systems, and ways of working across Confidencial (Apenas para Cadastrados).
• Work in a collaborative environment connecting business, technology, and innovation.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Systems Analysis and Development, Business, or related fields.

Experience & Skills

• Experience supporting business processes, systems, applications, or technology solutions.
• Experience with incident management, service requests, changes, and support processes (knowledge of ServiceNow is a plus).
• Strong analytical skills with the ability to understand complex processes and translate business needs into solutions.
• Ability to communicate effectively with both technical and non-technical audiences.
• Strong organizational skills, ability to prioritize activities, and manage multiple initiatives.
• Ability to work independently and collaboratively in a global environment.
• Experience with process improvement, documentation, testing, and implementation activities.

Technical Knowledge (Desirable)

• Knowledge of databases such as MySQL, MariaDB, Oracle, or SQL Server.
• Experience with Azure DevOps and Agile/Scrum methodologies.
• Understanding of integrations, workflows, reports, and system enhancements.

Languages

• Advanced English is required (conversational level).
• Spanish is a plus for Portuguese speakers.
• Portuguese is a plus for Spanish speakers.

Confidencial (Apenas para Cadastrados) Leadership Attributes

We are looking for professionals who demonstrate:

• Collaboration and teamwork mindset.
• Curiosity and willingness to learn.
• Strong communication and stakeholder management skills.
• Ability to adapt in a dynamic and changing environment.
• Ownership, accountability, and focus on delivering results.