IT Knowledge Management Support | IT Knowledge Manager

Location: Remote – Available across U.S. and Puerto Rico

Clearance Level: Public Trust (ADP/IT-II); Tier 1 Investigation
Citizenship: U.S. Citizenship required

Summary

We are seeking candidates for a potential opportunity as IT Knowledge Manager to play a critical role in ensuring effective documentation, collaboration, and information governance across enterprise IT environments. This role is responsible for maintaining structured, version-controlled content in SharePoint and other collaborative platforms, while supporting multiple stakeholders and aligning with Department of Defense (DoD) standards.

Key Responsibilities

• Maintain and update SharePoint portals, ensuring appropriate access, document availability, and organizational structure for version control and collaboration.

• Support ESA-BAD, PEO, and IOD teams with document creation, formatting, and lifecycle maintenance.

• Create and maintain SOPs, OLAs, MOAs/MOUs, EXSUMs, policies, briefings, and governance artifacts.

• Participate in knowledge management process improvement efforts aligned with DoD and ITIL standards.

• Perform technical editing and document formatting to ensure clarity, consistency, and compliance with templates and style guides.

• Use Microsoft Office tools and desktop publishing software to generate professional-grade documentation and process diagrams.

• Manage a centralized Service Knowledge Management System (SKMS) with controlled document versioning.

• Promote collaboration among technical SMEs, engineers, leadership, and support teams to ensure accurate and timely content delivery.

• Contribute to change management awareness via reporting tools such as DHA J6 Report of the Day.

• Establish and enforce document lifecycle procedures, metadata standards, and publication workflows.

Preferred Tools & Technologies

• SharePoint Online (portal management and site design)

• Microsoft Office Suite (Word, PowerPoint, Excel, Visio)

• Adobe Acrobat, SnagIt, and other documentation tools

• Familiarity with DoD templates, ITIL processes, and enterprise KM systems

• Experience with Configuration Management or System Engineering documentation is a plus

Minimum Qualifications

• Experience supporting enterprise knowledge management, documentation, or collaboration platforms in a federal IT environment.

• Strong communication and documentation skills with attention to detail.

• Familiarity with DoD governance, ITIL processes, or KM frameworks.

• Ability to obtain and maintain a Tier 1 Public Trust clearance.

Education & Certifications

• Required (Foundational – one of the following):

  • Bachelor’s degree in IT / Cybersecurity / Data Science / IS / CS (ABET or CAE accredited),

  • OR Security+ / SSCP.

• Required (CE – one of the following):

  • Microsoft SharePoint Administrator,

  • OR Microsoft 365 Teams Administrator.

Why Join Us?

This is an outstanding opportunity to support enterprise knowledge management in a mission-critical federal IT environment. Join our team and help enable effective communication, governance, and operational excellence.

Apply today to make an impact as part of our IT Knowledge Management team.

Please Note: This position is contingent upon contract award. Candidates selected will be notified once the award has been confirmed.