Junior Customer Services Analyst

Junior Customer Services Analyst

The success of a company depends on the passionate people we partner with.

Together, let's share our talents.

As a global leader in animal health, Confidencial (Apenas para Cadastrados) Animal Health believes our success is linked to our passionate people researching, developing , producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet.

We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife.

Indeed, Our “Together, Beyond Animal Health” vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Confidencial (Apenas para Cadastrados) is committed to a "One Health" approach.

As part of our “Diversity, Equity and Inclusion” policy, Confidencial (Apenas para Cadastrados) Animal Heath is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants. To request an accommodation, please contact a member of the Confidencial (Apenas para Cadastrados) Talent Acquisition team.

Your missions :

Provide support to the Commercial Team, keeping them updated on the status of their deliveries.
Provide customer service to the company’s clients and distributors.
Ensure the OTIF (On Time In Full) targets established for VIP customers.
Follow up with suppliers regarding reimbursements/compensations.
Request the return of cylinders from customers, managing the reverse logistics process.

Your profile :

Bachelor’s degree in Business Administration or a Technical Degree in Logistics.
Knowledge of the JD Edwards system.
Basic knowledge in the Tax/Fiscal area.
Experience in after-sales customer service.
Sales Analysis Reporting.
Excel skills (creation of charts and pivot tables).