Junior Service Desk Analyst

* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)

* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.

Área: Outros

Nível: Junior

As a Junior Service Desk Analyst, you will be responsible for providing internal technical support to employees, ensuring a smooth experience with tools, systems, and equipment used in their daily work routine.

We are looking for someone with a solid technical foundation, a hands-on and curious mindset, and strong communication skills to support employees across different areas of the company. This is a great opportunity to join a growing technology environment and develop your career while working closely with experienced professionals.

Want to be part of this journey? Then this position is for you!

Responsibilities:

• Provide internal technical support to employees via phone, in person, and digital channels

• Support onboarding and offboarding processes, including equipment preparation, setup, and shipment

• Troubleshoot issues related to laptops, desktops, peripherals, access requests, collaboration tools, and internal systems

• Perform installation, configuration, and basic maintenance of hardware and software

• Support employees using Windows and Linux environments

• Handle support tickets with agility, ownership, and good documentation practices

• Escalate more complex issues to the appropriate internal teams with the proper context

• Assist with inventory control, equipment organization, and workstation readiness

• Help ensure the continuity of internal operations through efficient and user-focused support

• Handle sensitive access and company information with responsibility, professionalism, and confidentiality

Requirements:

• Previous experience in technical support, help desk, service desk, or IT support roles

• Solid knowledge of Windows and Linux

• Intermediate to advanced English skills are a plus, as is the ability to communicate verbally.

• Basic understanding of hardware troubleshooting, software installation, and workstation support

• Good communication skills and ability to interact with both technical and non-technical users

• Hands-on profile with problem-solving skills and willingness to learn quickly

• Strong sense of responsibility, ethics, and confidentiality

• Availability to work onsite in Pinheiros, São Paulo

• Technical course or educational background in IT, Networks, Electronics, Systems Development, or related areas

Nice to Have:

• Experience supporting onboarding processes and equipment logistics

• Previous experience working in fast-paced or high-growth environments

• Experience with both user support and basic infrastructure-related tasks

• Ongoing or completed degree in Computer Science, Information Systems, Network Administration, or related fields

• A curious person who enjoys solving problems, testing, assembling, and learning by doing.

Benefits:

• Hiring Model: “CLT”

• Health Plan (No co-participation) - Sulamérica;

• Dental Assistance (No co-participation) - Sulamérica;

• Meal vouchers (R$ 1.210,00/month) - CAJU;

• Wellhub;

• Life insurance;

• Birthday Day Off;

• English classes;

• Access to ALURA (technical and personal/professional development courses)

• Equipment needed to carry out the activities

• Onsite position