Operations Assistant

Marriage Reset (Confidencial (Apenas para Cadastrados)) helps men save their marriages through results-oriented online coaching, often succeeding where traditional counseling falls short. In under three years, we’ve achieved 10x growth and continue expanding rapidly, delivering exceptional outcomes for our clients every day.

How? We’ve focused on growth and the exceptional coaching for our clients and team members.

By creating a high-performance, positive environment we’ve helped thousands of clients with saving their marriage and achieving their full potential through direct support, coaching and consulting.

Hear From Our CEO:
Learn more about our mission and what drives us directly from our CEO, Marko Lamza:
https://www.loom.com/share/267f68d1f1164ebabe71aa137a1a93c8?sid=109628ff-329d-4024-85f4-722ca11aa1a5

See a video of Justin, a world-class sales manager, discussing his experience working with Marko since joining 2 years ago:

https://www.loom.com/share/a67218417043435a825a87a2088b5198?sid=776d3d2e-4a17-434d-ada1-457c31f750a5

Visit Our Website:

https://marriagereset.com/

What It’s Like Working at Confidencial (Apenas para Cadastrados) (Marriage Reset):
We’re growth-oriented, entrepreneurial, and ambitious. Our culture is built on supporting each team member to exceed their goals and make meaningful contributions to the company’s success.

Working with us means you’ll join a team of exceptionally talented individuals who are driven by results and innovation. We see our team members as partners, and we work together to raise standards and achieve excellence.

What We’re Looking For:

The Operations Assistant supports the Service Delivery function by ensuring client-facing systems, content, and workflows operate cleanly, consistently, and at scale.

This role focuses on quality control, operational monitoring, data integrity, and issue resolution across multiple platforms. The Operations Assistant is expected to work with incomplete information, identify gaps or inconsistencies, and propose practical improvements that enhance service delivery and client experience.

This is a hands-on operations role, not a task-only or administrative position. Success in this role requires strong attention to detail, systems thinking, and the ability to independently diagnose and resolve operational issues.

Requirements

Mandatory Experience

• Minimum 3–5 years of professional experience in one or more of the following:
• • Executive Assistant, Operations Specialist, Service Delivery, or Operations Coordinator role
  • Supporting a Head of Department / COO / Head of Service / Founder in a fast-paced environment
  • Online education, coaching, high-ticket services, or digital community-based businesses
• Minimum 2+ years of hands-on experience with GoHighLevel, with proven experience managing:
• • Pipelines
  • Automations & workflows
  • Triggers & conditional logic
  • Forms & surveysContact segmentation
  • Access controls & user permissions
• Proven experience maintaining and improving SOP documentation
• Experience monitoring operational data and identifying inefficiencies
• Experience cross-referencing data across CRM, community, and project management systems

Nice-to-Haves

• Experience using Skool, Kajabi, or similar community platforms
• Experience using Close.com
• Experience working in a scaling company (not corporate bureaucracy)

Software Proficiencies

• GoHighLevel (Advanced - Required) - manage sub-accounts, pipelines, automations, triggers, tagging logic, forms/surveys, and permissions; diagnose workflow conflicts and resolve delivery gaps without supervision
• Notion - build and maintain structured documentation systems, organized SOP libraries, and clean database views
• ClickUp - review and maintain workflow structures, enforce task hygiene, and ensure accurate status tracking across teams
• Google Sheets - build structured tracking dashboards using filters, lookups, and logical formulas; extract patterns and translate raw data into operational insights
• Google Docs - produce structured reports, summaries, and decision-support documents with clear formatting and logical flow
• Skool / Kajabi - audit onboarding flows, content organization, and access permissions to ensure consistency and delivery quality
• Close.com - navigate pipelines, review contact records, and cross-reference CRM data with delivery systems for accuracy
• Zoom & Google Calendar - oversee scheduling integrity, monitor session tracking, and identify inconsistencies in delivery execution
• ChatGPT / AI tools - leverage AI to accelerate research, improve documentation clarity, and enhance analytical output
• Slack - operate clean async communication, structure threads properly, escalate issues with clarity, and maintain signal over noise

Personal Requirements

• Systems-Oriented Thinker - sees end-to-end workflows instead of isolated tasks, maps dependencies across platforms, and thinks in automation logic and client journey stages
• Independent Troubleshooter - investigates root causes inside systems before escalating, traces logic conflicts across tools, and proposes structured, actionable solutions
• High Attention to Detail - detects broken automations, tagging errors, permission gaps, and small inconsistencies that could impact delivery at scale
• Structured & Analytical - interprets operational data, extracts meaningful patterns, and converts complexity into clear, decision-ready insights
• Calm Under Complexity - manages multiple platforms and priorities simultaneously while maintaining clarity, order, and execution discipline

Benefits

• Salary Range: $10-$13/hour
• Work from Anywhere: Enjoy the freedom of a fully remote position, giving you the flexibility to work from wherever you feel most productive.
• Commission Opportunities: Receive bonuses through commission on all additional purchases made by your clients.
• Ongoing Growth: Get access to free training, resources, and continuous learning opportunities to help you level up your coaching and professional skills.