* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Gerente
When applicable, Confidencial (Apenas para Cadastrados) promotes flexible and hybrid work policies.
Why join us?
At Confidencial (Apenas para Cadastrados), we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Confidencial (Apenas para Cadastrados) means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
What are your contributions to the team?
Confidencial (Apenas para Cadastrados) is seeking a highly experienced On-site Customer Account Manager to act as the primary liaison and trusted ambassador between Confidencial (Apenas para Cadastrados) and one of our major fleet customers in Malta. This role is responsible for managing all part related interactions, supporting operational needs, and ensuring seamless communication across Confidencial (Apenas para Cadastrados)’s global support network. The ideal candidate is a proactive, customer-focused professional with deep aviation experience and exceptional relationship management skills.
- Act as Confidencial (Apenas para Cadastrados)’s on-site ambassador, maintaining a strong, professional customer relationship.
- Ensure clear, consistent communication between Confidencial (Apenas para Cadastrados) teams and customer operations.
- Represent customer needs internally and escalate issues promptly.
- Serve as the first escalation point for part number inquiries, availability, order status, and related technical or commercial questions.
- Coordinate with internal teams to resolve discrepancies and maintain transparency.
- Manage and resolve invoice disputes and Statement of Account (SOA) issues.
- Collaborate with financial services and support teams to ensure accurate billing.
- Oversee non-stock part requests with Backorder Management and Supply Chain to ensure timely fulfillment.
- Support and coordinate AOG quotes with accurate information and quick turnaround.
- Assist with inquiries related to logistics, technical services, warranty, engineering, and digital systems.
- Ensure internal stakeholders are aligned and informed on customer escalations, requirements, priorities, and expectations.
How to thrive in this role?
- 7–10 years of aviation or related industry experience.
- Minimum college education (associate degree or higher).
- Fluent in English, verbal and written.
- Strong Microsoft Office proficiency. Experience with Zendesk, Microsoft Access, and SAP (S/4HANA) would be an asset.
- Excellent communication, negotiation, and problem solving skills.
- Ability to work independently in a customer-facing environment.
- On-site at Customer’s facility five days per week, ability to support weekends / holidays as needed.
- Ability to travel Internationally for meetings, training, or alignment.
Now that you can see yourself in this role, apply and join the Confidencial (Apenas para Cadastrados) Team!
Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.
Confidencial (Apenas para Cadastrados) is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
Job Part Services Aftermarket Customer Account Manager (Malta)
Primary Location Malta
Organization Canadair Services Limited
Shift Day job
Employee Status Regular
Requisition 12514 Part Services Aftermarket Customer Account Manager (Malta)