* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Senior
Description
Confidencial (Apenas para Cadastrados) is looking for a Senior Product Support Analyst to join our growing global support team. This role focuses on supporting our Confidencial (Apenas para Cadastrados) LN enterprise software solution while partnering closely with customers, engineering, and product teams. It’s an excellent opportunity for someone who enjoys problem-solving, collaborating in a fast-paced international environment, and continuing to grow their expertise in ERP and finance/accounting processes.
As a trusted advisor to our customers, you will take ownership of complex support cases, collaborate closely with cross-functional teams, and contribute to continuous service improvements. You will support a dynamic portfolio of Confidencial (Apenas para Cadastrados) products, acting as a critical liaison between our clients and internal product, engineering, and services teams.
In this role, you will also participate in a structured development journey, where we provide mentorship, coaching, and formal training to help you build expertise in Confidencial (Apenas para Cadastrados) LN. This includes developing strong functional capabilities in finance and accounting processes, enabling you to evolve into a functional consultant supporting customers in optimizing their business operations through our solutions.
In this role, you will also participate in a structured development journey, where we provide mentorship, coaching, and formal training to help you build expertise in Confidencial (Apenas para Cadastrados) LN. This includes developing strong functional capabilities in finance and accounting processes, enabling you to evolve into a functional consultant supporting customers in optimizing their business operations through our solutions.
A Typical Day in the Life Includes:
- Be a subject matter expert on assigned Confidencial (Apenas para Cadastrados) applications and modules.
- Analyze, diagnose, and resolve complex product issues in a timely and efficient manner.
- Be the primary point of escalation for critical incidents.
- Collaborate with product management and engineering to prioritize defect resolutions and product enhancements.
- Mentor and guide junior analysts to develop technical and customer service skills.
- Document solutions and best practices in the knowledge base to drive case deflection and customer empowerment.
- Partner with customers to ensure a positive support experience, owning cases from inception through resolution.
- Contribute to proactive support initiatives and root cause analysis to reduce case volume and improve product quality.
Basic Qualifications:
- Academic background in Accounting, Finance, or a related field.
- Previous experience working within a finance or accounting function, utilizing Finance/Accounting ERP systems as an end user in day-to-day operations.
- Experience troubleshooting across applications, databases, and integration layers.
- Customer engagement experience.
- Experience working in a fast-paced, global environment with cross-functional teams.
- Ability to work on-site one day per week as part of a hybrid work model.
- Legal authorization to work permanently in Brazil for any employer without requiring a visa transfer or visa sponsorship.
Preferred Qualifications:
- Experience with ERP, HCM, SCM, or industry-specific software is preferred.
- Experience supporting SaaS/cloud-based solutions is preferred.
- ITIL certification or background in service management processes is preferred.
- Experience with SQL and familiarity with APIs, XML, and scripting languages is a plus.
About Confidencial (Apenas para Cadastrados)
About Confidencial (Apenas para Cadastrados)
Confidencial (Apenas para Cadastrados) is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Confidencial (Apenas para Cadastrados), you're not just building a career. you're helping to build what's next.
Confidencial (Apenas para Cadastrados) is a global leader in business cloud software products for companies in industry specific markets. Confidencial (Apenas para Cadastrados) builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Confidencial (Apenas para Cadastrados) to help overcome market disruptions and achieve business-wide digital transformation.
For more Confidencial (Apenas para Cadastrados)mation visit www.Confidencial (Apenas para Cadastrados).com
About Confidencial (Apenas para Cadastrados)
Confidencial (Apenas para Cadastrados) is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Confidencial (Apenas para Cadastrados), you're not just building a career. you're helping to build what's next.
Confidencial (Apenas para Cadastrados) is a global leader in business cloud software products for companies in industry specific markets. Confidencial (Apenas para Cadastrados) builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Confidencial (Apenas para Cadastrados) to help overcome market disruptions and achieve business-wide digital transformation.
For more Confidencial (Apenas para Cadastrados)mation visit www.Confidencial (Apenas para Cadastrados).com
Our Values
At Confidencial (Apenas para Cadastrados), we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
We have a relentless commitment to a culture based on PBM™. Confidencial (Apenas para Cadastrados)med by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Confidencial (Apenas para Cadastrados) is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Confidencial (Apenas para Cadastrados) does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.
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