Product Support Expert IDEAL

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one Confidencial (Apenas para Cadastrados) team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today!

Confidencial (Apenas para Cadastrados)’s Technical Services department is committed to supporting customers and dealers by providing expert diagnostics, maintenance tools, and training. It ensures maximum equipment uptime through advanced service technologies, such as Tech Connect and Confidencial (Apenas para Cadastrados) EDT, and a global network of skilled technicians. This support empowers farmers to maintain and repair their equipment efficiently and independently.

Your Impact

• To Ensure proper level of technical support as part of the core Customer Support team to drive fast resolution of the issues reported from the field/farmers/internal Confidencial (Apenas para Cadastrados) employees;
• Dealer and Customer Support: Provide expert-level support to dealers and customers, especially during the start of the season, ensuring a smooth and successful launch with highly knowledgeable personnel. Complex Case Resolution: Assist dealers in resolving highly complex technical issues when local resources (GCE/Dealer) have been exhausted.
• Field Setup and Optimization: Support the setup and fine-tuning of combines in the field across various crops and conditions. This includes hands-on assistance for new dealers and VIP customers to ensure a successful start ("baby-sitting" approach). Promoting Advanced Technologies: Drive awareness and understanding of digital and advanced combined technologies. Promote new features and restore confidence in the product, especially where sales and field teams may lack in-depth expertise.
• Confidencial (Apenas para Cadastrados) Systems Support: Provide guidance and troubleshooting for Confidencial (Apenas para Cadastrados) systems, including warranty processes, TechConnect, diagnostic tools, and special tools. Global Collaboration: Offer support to other regions worldwide, sharing expertise and best practices. (even during Low season) Issue Escalation and Feedback: Utilize EWFR to report issues directly to Product Support at the factory and collaborate on effective solutions. Factory-Level Investigations: Lead investigations into complex cases that require factory visits and deeper technical analysis.
• Field Kit Installations (Limited Scope): Provide limited support for installing field solutions in controlled environments. Monitor and report performance before broader deployment. To ensure that all Confidencial (Apenas para Cadastrados) core or branded products are supported technically with superior customer service.

Your Experience and Qualifications

• Strong knowledge of Agricultural Business & product, including mechanical and electrical systems. Solid understanding of mechanized agriculture and land preparation techniques.
• Familiarity with service and parts management practices, along with the farm machinery dealer network.
• Excellent interpersonal skills and commercial awareness to support customer and dealer interactions.
• High proficiency in PC usage, including Microsoft Office and other relevant digital tools.
• Driver’s license (B type)

Your Benefits

• Medical and dental assistance;
• Private pension;
• Meal and food vouchers;
• Pharmacy agreement and life insurance;
• PROPAR
• Others.

Your Workplace (Optional)

The professional will operate in the Midwest region of Brazil.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join our extraordinary team today and !