Program Lead (Remote)

Introduction

Lead large and complex project teams brining to life one of the critical pillars of Confidencial (Apenas para Cadastrados)’s New Horizon Strategy – how we strengthen the value of our brand, culture, storytelling and market differentiation around the world. Ensuring successful management, planning, and delivery of the programs and initiatives, bringing together and inspiring diverse teams to make significant impact. Drive customer satisfaction, stakeholder alignment, and organizational engagement through strong leadership and influence.

As the Program Manager and Chief Storyteller, you will guide the design and delivery of key outcomes at the program level, ensuring adherence to scope, terms, schedule, and quality. This focuses on understanding the market differentiation of Confidencial (Apenas para Cadastrados) and what we need to do to continue to maintain and build our market leadership position in the Microsoft Services Market. This includes how we build our brand, our key metrics, stories and evidence, our culture and EVP and corporate citizenship – our presence in our communities. You will be our chief storyteller, operate in complex, often global or regional environments, managing risks, aligning multiple stakeholders, and providing strategic direction across change management and organizational initiatives. You will mentor leaders, strengthen governance structures, and inspire teams through influence, storytelling, and clear communication. Join us in driving business value, strengthening culture, and fostering collaboration. Together we do what matters.

Learn more about some of our benefits:

• Meal or food vouchers;

• Multi-benefit Card up to Senior Consultant;

• Medical and dental insurance;

• Certifications and training;

• Life Insurance;

• Private Pension;

• Avababy: pregnancy monitoring and kit for new Confidencial (Apenas para Cadastrados) fathers and mothers;

• Participation in the company's results;

• Wellhub;

• Daycare Assistance;

• Career Advisor - Career mentoring;

• Birthday Off policy on your birthday and children up to 12 years old;

• Wellness Sessions;

• For managerial function or higher - Corporate vehicle, parking and fuel assistance.

Responsabilities

• Maintain and build Confidencial (Apenas para Cadastrados)’s market leadership in the Microsoft Services Market – owning how we differentiate ourselves and build value in our brand

• Chief storyteller for Confidencial (Apenas para Cadastrados), identifying stories and projects from around our business that add colour to the market leading numbers that underpin our business

• Partner with marketing around the world in how this translates into the programs that build our brand including 3rd party partnerships, content strategy and focus

• Partner with HR in how this translates into programs that build our employee value proposition and culture

• Lead our efforts in corporate citizenship including major 3rd party partnerships

• Lead large, complex programs and initiatives, potentially with global or regional scope

• Ensure successful delivery, stakeholder alignment, and customer satisfaction

• Drive engagement and influence across multiple stakeholders, often without large direct teams

• Support channel development and participate in key sales pursuits

• Act as Career Manager and mentor colleagues, developing future leaders

• Manage overall program risks, dependencies, and adjustments

• Oversee the development and maintenance of program and project work plans

• Provide strategic direction for change management, communication, and engagement activities

• Partner with internal and external stakeholders on topics related to culture, brand positioning, ESG, and corporate citizenship initiatives

Skills and experiences

• Strong storytelling skills including identifying content, packaging into assets and championing those stories across the business

• Previous experience leading programs or large-scale initiatives, preferably in global or regional, multicultural environments

• Strong ability to think and work systematically, strategically, and logically

• Proven experience managing multiple stakeholders and executing projects through influence

• Excellent communication skills, including storytelling, executive presence, and organizational engagement

• Experience managing customer expectations and complex relationships

• Demonstrated experience applying project and program management methodologies, tools, and techniques

• Good understanding of contract terms and interpretation

• Experience or exposure to ESG, corporate citizenship, organizational culture, brand positioning, or partner ecosystems

• Working knowledge of Microsoft platform technologies

• Clear, concise oral and written communication

• English fluency (mandatory)

• Technical background not required; experience in innovative environments or industries adjacent to technology is valued