Program Manager | São Paulo, BR

Team Name:

Quality Assurance

Job Title:

Program Manager | São Paulo, BR

Requisition ID:

R026978

Job Description:

YOUR MISSION AND ABOUT BLIZZARD QUALITY ASSURANCE (QA)
At Confidencial (Apenas para Cadastrados), we pour our hearts and souls into everything we create. Best known for iconic video game universes, including Warcraft, Overwatch, Diablo, and StarCraft, we’ve been creating genre-defining games for millions of players around the world for more than 30 years. We’re on a quest: bring our dreams to life and craft the most epic entertainment experiences…ever. Hard work, iteration, and polish go into the Blizzard “secret recipe,” but the most important ingredients come from talented people who share our vision.

The concept of “Blizzard polish,” that is, the infinite care and loving detail put into every aspect of our games, is something we take seriously and pride ourselves on delivering to our players. It’s a responsibility shared across the company – and its undisputed heart and soul is Blizzard QA. Blizzard QA is a close-knit team; we care about iteration, problem-solving, and succeeding as a group. We genuinely love what we do for a living and expect the same from everyone who joins us!

JOB SUMMARY
The Program Manager is an experienced professional who leads quality assurance programs, services, and initiatives across multiple products and platforms. This role is responsible for driving delivery excellence, ensuring effective collaboration with cross-functional teams, and supporting business goals through quality insights and program execution. The Program Manager partners closely with development leads, product teams, and regional partners to manage schedules, risks, requirements, and KPIs throughout the software development life cycle (SDLC). They lead continuous improvement efforts, develop reporting tools and influence change, and play a critical role in driving program success and delivering high-quality player experiences.

WHAT YOU BRING TO THE TABLE

• Manage QA programs, services, and initiatives across multiple products and platforms, ensuring delivery excellence and timely reporting.
• Lead and support cross-functional projects and initiatives with internal teams and regional partners, managing schedules, scope, risks, and KPIs.
• Drive continuous improvement efforts and adoption of best practices across teams.
• Develop reporting metrics and create visualizations to inform quality and business outcomes.
• Facilitate meetings to communicate updates, influence change, provide training, and support decision-making.
• Collaborate closely with development leads and deliver high-impact quality-related services.
• Foster a culture of trust, inclusivity, and cross-team collaboration.
• Ensure requirements and risks are actively managed throughout the software development life cycle (SDLC).
• Contribute to master test plan development and QA strategy alignment.
• Assist in creating the development of knowledge and skills in others through training, mentoring, and constructive feedback.
• Performs other duties as assigned.

MINIMUM REQUIREMENTS
Experience

• Minimum 5 years experience in QA, Engineering, Product/Program Management or a similar role is required.
• Experience performing as a scrum master, product owner, or program manager.
• Experience in coaching scrum teams and stakeholders on new ways of working, including known methodologies and new trends in software development and project management.
• Experience leading teams or projects where there is a direct or indirect leadership role.

Knowledge & Skills

• High School diploma or equivalent required. Bachelor’s Degree in a related field preferred.
• Ability to follow defined project management processes, organize software development teams, establish a welcoming working environment (office and remote).
• Knowledge of Confluence, JIRA, Microsoft Office apps (including Project and Visio).
• Experience in coaching scrum teams and stakeholders on new ways of working, including known methodologies and new trends in software development and project management.
• Ability to solve unexpected problems, prioritize work for a cross-functional team, identify and mitigate risks in a fast-paced environment.
• Excellent verbal and written communication skills. Ability to tailor presented information for the appropriate audience.

EXTRA POINTS

• Thorough understanding of Software Development Life Cycle (SDLC), specifically QA processes in agile and waterfall development environments.
• Experience with software development and testing methodologies and tools.
• IT or software testing certifications.
• Coding knowledge: XML/HTML, JavaScript, Python, Java, C/C++/C#, SQL
• Certifications: PMP, Scrum Master and/or Product Owner, ISTQB.
• Familiarity with Confidencial (Apenas para Cadastrados) line of products and services.
• High level of gaming knowledge and/or skill.
• Passion for Blizzard’s line of products and services.

Your Platform

At Confidencial (Apenas para Cadastrados), we pour our hearts and souls into everything we create. Best known for iconic video game universes including Warcraft, Overwatch, Diablo, and StarCraft, we’ve been creating genre-defining games for millions of players around the world for more than 30 years. We’re on a quest: bring our dreams to life and craft the most epic entertainment experiences…ever. Hard work, iteration and polish go into the Blizzard “secret recipe,” but the most important ingredients come from talented people who share our vision. If that sounds like you, join us

Our World

Activision Blizzard, Inc. (NASDAQ: ATVI), is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!

Our ability to build immersive and innovate worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to [email protected] General employment questions cannot be accepted or processed here. Thank you for your interest

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.