Reservations Executive - Chinese Market

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.

Role
The Reservations Executive – China Market is a vital member of Aman’s Central Reservations team, based in Colombo. This role is responsible for handling reservation enquiries across various platforms, supporting our Chinese-speaking guests and trade partners with exceptional service and professionalism. The role reports to the Reservations Manager and plays a key part in ensuring that all bookings and guest communications meet Aman’s high standards of care, efficiency, and detail.

职位简介
中国市场部预订主任是安缦中央预订团队的重要成员，工作地点位于科伦坡。该职位负责通过各种渠道处理预订咨询，为说中文的宾客和贸易合作伙伴提供卓越、专业的服务。预订主任向预订经理汇报工作，确保所有预订和宾客沟通均达到安缦高标准的服务水平与细节要求。

Responsibilities

• Handle reservation and concierge enquiries from Chinese-speaking guests across all channels.
• Upsell and cross-sell to maximise booking value and conversion.
• Support revenue growth strategies focused on China and Taiwan.
• Ensure data accuracy and consistency across all reservation systems.
• Build strong working relationships with Aman properties and corporate colleagues.
• Prepare weekly and monthly reports on occupancy, conversion, and lead status.
• Maintain updated knowledge of Aman properties, offerings, and market trends.
• Follow up on all guest and trade enquiries in a timely and personalised manner.
• Assist team members in achieving shared sales targets and service quality benchmarks.
• Uphold Aman’s service culture and brand standards in every guest interaction.

岗位职责

• 通过各类渠道处理中文宾客的预订和礼宾服务咨询。
• 推销和交叉销售，以提高预订价值和转化率。
• 支持以中国及中国台湾市场为重点的收入增长战略。
• 确保预订系统中数据的准确性和一致性。
• 与安缦酒店及总部同事建立良好的合作关系。
• 编制每周和每月的入住率、转化率及客户状态报告。
• 持续更新并掌握安缦酒店产品信息及市场趋势。
• 及时、个性化地跟进所有宾客及合作方的咨询。
• 协助团队成员共同完成销售目标及服务质量标准。
• 在每一次宾客接触中，秉持安缦的服务文化与品牌标准。

Requirements

• Relevant experience in reservations, customer service, or luxury hospitality.
• Hospitality education is preferred.
• Strong communication skills in both Mandarin (or Cantonese) and English.
• Experience with Opera, Fidelio, SynXis, Salesforce or similar systems is a plus.
• Highly organised, reliable, and detail-oriented.
• Excellent teamwork and interpersonal skills.
• Ability to work effectively in a fast-paced, evolving environment.
• Proficiency in Microsoft Office Suite.
• Understanding of Chinese luxury travel preferences and market behaviour.

岗位要求

• 具有相关预订、客户服务或奢华酒店行业经验。
• 酒店管理专业背景者优先。
• 中英文听说读写能力俱佳（普通话或粤语）。
• 熟悉Opera、Fidelio、SynXis、Salesforce等系统者优先。
• 工作细致，责任心强，条理清晰。
• 具备良好的团队合作与人际沟通能力。
• 能够适应快节奏及不断变化的工作环境。
• 熟练操作Microsoft Office办公软件。
• 了解中国高端旅行者的偏好与市场行为。

Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

If you thrive in an ultra-luxury environment and are passionate about personalised service and attention to cultural detail, we invite you to apply to join us on our journey.

福利待遇
在安缦，我们深知员工是公司成功的核心。我们为您提供具有竞争力的福利待遇及国际化职业发展机会，并致力于营造一个让每位员工感到被重视、被包容、如家般温暖的工作环境。

如果您热爱超奢华的服务环境，并致力于提供个性化、符合文化细节的卓越服务，欢迎您加入我们的旅程。